YASHUF RAI

Front office

• Customer Service Skills: Assisted guests with check-in/check-out processes, ensuring a welcoming experience.
• Communication: Effectively communicated with guests and staff to address inquiries and resolve issues.
• Reservation Management: Helped manage reservations, including handling phone calls and emails.
• Data Entry: Maintained accurate records of guest information and transactions in the property management system.
• Problem Solving: Demonstrated the ability to handle guest complaints and feedback promptly and professionally.

Housekeeping

• Room Preparation: Assisted in cleaning and preparing guest rooms, ensuring high standards of cleanliness.
• Inventory Management: Helped track and restock housekeeping supplies to maintain efficient operations.
• Team Collaboration: Worked closely with housekeeping staff to ensure timely room turnover.
• Attention to Detail: Ensured all areas met cleanliness standards and conducted inspections as needed.
• Safety Practices: Followed safety protocols and guidelines to maintain a safe working environment.

• Leadership: Managed and trained housekeeping staff, promoting teamwork and efficiency.
• Quality Control: Conducted regular inspections to ensure compliance with cleanliness and safety standards.
• Budget Management: Oversaw departmental budgets, controlling costs while maintaining service quality.
• Operational Management: Directed daily housekeeping operations, ensuring timely completion of tasks and high standards of cleanliness.
• Training and Inventory Control: Managed inventory levels for cleaning supplies and linens, ensuring availability and minimizing waste.
• Guest Relations: Addressed guest concerns and feedback, ensuring satisfaction and prompt resolution of issues.
• Development: Implemented training programs for new hires, focusing on best practices and company policies.
• Scheduling: Created staff schedules to optimize productivity and meet occupancy demands.
• Health & Safety Compliance: Ensured adherence to health and safety regulations, conducting regular staff training on safe practices.
• Collaboration: Worked closely with other departments to coordinate services and enhance the overall guest experience.

• Managing the maintenance staff, including scheduling work activities and ensuring that they are completed on time
• Updating room inventories and maintaining records on current rates for room rates, occupancy levels, and other information related to room rental
• Coordinating special events such as conferences and weddings, including managing the event planning process from start to finish
• Coordinating the cleaning staff so that all rooms are cleaned at the same time each day to ensure that there is enough time to complete the task properly
• Ensuring that all hotel facilities are kept clean, including lobby areas, halls, stairwells, and elevators
• Providing concierge services to guests, such as making restaurant reservations or assisting with transportation arrangements
• Scheduling meetings and maintaining meeting rooms and equipment to ensure that they are ready for use when required
• Maintaining inventory of linens and other supplies used during the cleaning process
• Preparing reports on daily cleaning activities and addressing any issues that may have occurred during the process.
• Inspected guestrooms to ensure they met hotel standards.
• Trained new staff in cleaning methods and proper use of equipment.
• Ensured all safety regulations were followed by team members.
• Supervised daily activities of employees including assigning tasks and checking work performance.
• Resolved customer complaints in a professional manner.

• Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
• Monitored inventory levels and ordered supplies as necessary.
• Created and implemented daily cleaning schedules for staff members.
• Inspected guest rooms and public areas to ensure they met established cleanliness standards.
• Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
• Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
• Scheduled employees' shifts according to occupancy levels at the hotel.
• Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.

• Greeting guests and responding to queries
• Changing bed linen and making beds
• Sweeping and mopping floors
• Vacuuming carpets
• Dusting and polishing furniture.