Yashvardhan Patel
Claremont,TAS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
Hill Street Grocer
07.2023 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Streamlined communication channels for improved customer interactions and faster issue resolution.
- Boosted team morale by providing constructive feedback, fostering a collaborative environment, and celebrating successes.
- Elevated customer retention rates through exceptional problem-solving skills and personalized support.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
- Expedited order processing to ensure timely deliveries and reduce wait times for customers.
- Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
Customer Service Team Member
North Hobart Pharmacy
06.2022 - 05.2023
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Streamlined communication channels for improved customer interactions and faster issue resolution.
- Boosted team morale by providing constructive feedback, fostering a collaborative environment, and celebrating successes.
- Elevated customer retention rates through exceptional problem-solving skills and personalized support.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
- Expedited order processing to ensure timely deliveries and reduce wait times for customers.
- Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Grocery Team Member
Salamanca Fresh
09.2021 - 04.2022
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Assisted in inventory management for optimal product availability and reduced waste.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
- Contributed to increased sales through effective upselling techniques and product knowledge.
- Implemented store merchandising strategies for an improved shopping experience and increased foot traffic.
Education
Bachelor of Science - Chemistry
Charutar Vidhya Mandal University
Vidhya Nagar05.2021
Skills
- Account Updating
- Inquiry Management
- Service Documentation
- Call Flow Maximization
- Customer Complaint Resolution
- Payment Processing
- Customer Service
- Issue Research
Timeline
Customer Service Team Member
Hill Street Grocer
07.2023 - Current
Customer Service Team Member
North Hobart Pharmacy
06.2022 - 05.2023
Grocery Team Member
Salamanca Fresh
09.2021 - 04.2022
Bachelor of Science - Chemistry
Charutar Vidhya Mandal University
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