Yashveen Sharma

- Delivered exceptional customer service in a fast-paced retail environment

- Assisted customers with purchases, styling advice, and inquiries to ensure a personalised shopping experience

- Supported visual merchandising efforts and maintained the store presentation standards

- Operated POS system efficiently and managed cash and electronic transactions

- Collaborated with team members during promotional events and high-traffic periods

- Attended high-volume inbound calls to test new service scripts

- Provided valuable feedback to development teams regarding issues and common customer queries

- Contributed to refining scripts for improved user experience

- Assisted with daily client requests via phone and email

- Managed daily CMT redemption and prepared documents for client meetings

- Handled new account applications and fund management processes

- Monitored equity and debtor transactions

- Maintained accurate records of ongoing meetings and outstanding tasks

- Managed onboarding processes including preparation of offer letters and employment agreements

- Updated candidate data in HR databases and coordinated with IT for account setups

- Scheduled interviews and communicated with potential candidates via email and phone

- Supported HR team in day-to-day recruitment and reporting functions

- Identified customer needs, provided solutions, and educated customers on products and services

- Handled queries via phone, email, and live chat, often managing up to four active interactions concurrently

- Resolved both simple and complex issues promptly while maintaining customer satisfaction

- Acted as liaison between customers, delivery drivers, store staff, and various internal departments

- Greeted clients, answered incoming calls, and booked appointments

- Used Salesforce and Microsoft Office tools to support day-to-day operations

- Answered phone calls, booked appointments, and provided general office support.

- Assisted with document handling, including printing and shredding.