Summary
Overview
Work History
Education
Skills
Career Aspiration
Personal Qualifications
Personal Information
References
Cars
Timeline
Generic

Yashveer Nand

Summary

Hardworking employee enthusiastic about learning new roles of field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional Call Centre Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

7
7
years of professional experience

Work History

Truck driver for Linfox (HR)

Linfox
01.2021 - 11.2023
    • Operated with safety and skill to avoid accidents and delays.
    • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
    • Utilized GPS and other navigation tools to plan routes and stay on schedule.
    • Maintained daily, legible DOT log book and submitted corresponding documents.
    • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
    • Maximized load safety by balancing, securing, and weighing products.

Customer Support/ Customer Service

Sennheiser
01.2020 - 12.2021
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Utilized data visualization tools to effectively communicate business insights.
  • Participated in requirements meetings to understand business needs.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Used statistical methods to analyze data and generate useful business reports.
  • Tested data prediction algorithms based on historical data.
  • Worked with business intelligence software and various reports to glean insights into trends and prospects.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Built strong relationships with field operations team to support business development opportunities and improve service.

Toll-Dock hand/pick packing/offsider

Toll
01.2018 - 12.2020
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Manoeuvred forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Direct Freight dock hand

Direct Freight Express
01.2017 - 12.2018
  • Used fork lifts, hand truck, and pallet jacks to move materials on dock.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Education

High School Diploma -

John Edmondson High School
Horningsea Park, NSW
12.2017

Diploma - Information Technology

TAFE
Tafe
01.2018

Bachelors of Information Technology - Information Technology

Western Sydney University
Sydney, NSW
07.2024

Skills

    • Adapting to change
    • Communication skills
    • Quick learner
    • Collaborative team member
      • Self-motivated
      • Hard working
      • Ability to learn concepts quickly
      • Interpersonal skills

Career Aspiration

Ambitious student seeking an opportunity as a part-time or Full-Time worker. I would want to succeed in an environment of growth and excellence, to earn a job which provides me job satisfaction and self-development and helps me achieve personal and organisation goals.

Personal Qualifications

  • YR-12 High School Certification
  • Diploma Information Technology
  • Currently completing my bachelor's in information technology
  • Blue Card
  • Forklift License
  • Truck Licences (HR)

Personal Information

Date of Birth: 05/19/00

References

  • Peter Tassel, Site Manager, Linfox, 0466508973
  • Justin Zhu, Supervisor, 0449922705
  • Ducan Rain, Manager, 04498871881

Cars

I like to work on cars on my spare times. building the motor doing exterior modifications. i always had a passion in cars since i was young and finally was able to afford my dream car.

Timeline

Truck driver for Linfox (HR)

Linfox
01.2021 - 11.2023

Customer Support/ Customer Service

Sennheiser
01.2020 - 12.2021

Toll-Dock hand/pick packing/offsider

Toll
01.2018 - 12.2020

Direct Freight dock hand

Direct Freight Express
01.2017 - 12.2018

High School Diploma -

John Edmondson High School

Diploma - Information Technology

TAFE

Bachelors of Information Technology - Information Technology

Western Sydney University

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Yashveer Nand