YASHWANTH SAI THALLAPELLY
Toombul,QLD
Summary
Dedicated to delivering exceptional service and support, friendly and empathetic professional with excellent communication skills. Solid understanding of customer needs and excels in conflict resolution. Strong problem-solving abilities, committed to building positive customer relationships and contributing to overall customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative and Pizza Maker
Pizza Capers
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pizza Maker
Amalfi Pizza and Pasta
08.2024 - 12.2024
- Ensured compliance with sanitation and health guidelines to maintain the safety and well-being of both customers and staff
- Adapted standard recipes to address ingredient availability, customer requests, and allergen concerns
- Cleaned, washed, and organized all utensils, dishes, and cooking equipment to maintain a high standard of cleanliness and organization
- Managed food preparation stations, ensuring supplies were consistently stocked and stations were prepared for efficient service
- Performed various food preparation tasks, including washing, peeling, chopping, cutting, and cooking ingredients for salads, pizzas, pastas, and desserts
Education
Master of Information Technology - Information Technology
Queensland University of Technology
Brisbane, QLD07-2026
Skills
- Empathetic Approach
- Effective Communication Skills
- Active Listening
- Effective Multitasking
- Collaborative Team Member
- Strong Organizational Abilities
- Skilled in Advanced Software Tools
- Commitment To Craft
- Advanced Computer Skills
Timeline
Customer Service Representative and Pizza Maker
Pizza Capers
12.2024 - Current
Pizza Maker
Amalfi Pizza and Pasta
08.2024 - 12.2024
Master of Information Technology - Information Technology
Queensland University of Technology
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