Yasin Mustafiz
Canberra ,ACT
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking and ready to join my next team.
Overview
1
1
year of professional experience
Work History
Sales Consultant
Telstra
11.2023 - Current
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Generated daily reports on sales activities for management review.
- Collaborated with marketing team to design promotional materials for campaigns.
- Resolved customer complaints and inquiries in a timely manner.
- Created customized presentations for potential customers based on their requirements.
- Performed cold calls to prospective customers to introduce company offerings.
- Assisted in developing sales strategies and setting targets for different accounts.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Maintained accurate records of all sales activities in the CRM system.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Advised customers on best practices when using company products or services.
- Recommended process improvements that could enhance sales performance.
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Created successful strategies to develop and expand customer sales.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Presented products and services to prospective and existing customers to meet client needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Priced out products for customers and drew up sales paperwork.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Demonstrated product features to align with customer needs.
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
- Answered product questions with up-to-date knowledge of sales and promotions.
Team Member
Bunnings
07.2023 - 11.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Answered phone calls regarding inquiries about products or services.
- Assisted management in developing marketing strategies to increase sales.
- Attended staff meetings to stay updated on company policies and procedures.
- Recognized potential theft situations and alerted supervisor immediately.
- Participated in training sessions for new employees when needed.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Followed production orders and company standards to exceed quality scores on consistent basis.
Education
Skills
- Leadership and Teamwork
- Time Management
- Communication
- Adaptability
- Ability to Multitask
- Ability to Work Under Pressure
- Computer Skills
- Microsoft Office
- Budgeting & Forecasting
- Interpersonal Skills
- Driving
- Customer Service
- Equipment Operation
- Workplace Safety
- Complaint Resolution
- Cash Handling
- Cleaning
- Area and Facility Cleaning
- Training and Mentoring
- Quality Inspections
- Product Knowledge
- Continuous Development
- Teamwork and Collaboration
- Positive Attitude
References
References available upon request.
Timeline
Sales Consultant
Telstra
11.2023 - Current
Team Member
Bunnings
07.2023 - 11.2024
Similar Profiles
SAI MADHAV SANGEPUSAI MADHAV SANGEPU
Retail Consultant at TelstraRetail Consultant at Telstra
SAHITHI MEDINISAHITHI MEDINI
Salesforce Administrator at TelstraSalesforce Administrator at Telstra
Roshni GutteeRoshni Guttee
Customer Service Representative at TelstraCustomer Service Representative at Telstra
Whitney PellingWhitney Pelling
Customer Service Representative at TelstraCustomer Service Representative at Telstra
Thomas RobinsonThomas Robinson
Hall Staff Member at HEROSUSHIHall Staff Member at HEROSUSHI