YASIN MUSTAFIZ
Canberra
Summary
Data analysis professional prepared to deliver impactful insights and drive business decisions. Adept in data visualization, statistical analysis, and database management, with strong focus on teamwork and adaptability. Known for reliability, analytical thinking, and results-driven approach. Skilled in Python, SQL, and Excel, ensuring robust data solutions and strategic recommendations.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Telstra
11.2023 - Current
- Developed and maintained relationships with clients to increase sales revenue
- Analyzed customer needs and preferences to recommend appropriate products
- Provided detailed product information to customers, including features, prices, and availability
- Conducted market research to identify new business opportunities
- Generated daily reports on sales activities for management review
- Collaborated with marketing team to design promotional materials for campaigns
- Resolved customer complaints and inquiries in a timely manner
- Created customized presentations for potential customers based on their requirements
- Performed cold calls to prospective customers to introduce company offerings
- Assisted in developing sales strategies and setting targets for different accounts
- Monitored competitor activity and pricing strategies to adjust accordingly
- Maintained accurate records of all sales activities in the CRM system
- Participated in regular training sessions on new products, services, and industry trends
- Ensured customer satisfaction by providing follow-up support after purchases
- Advised customers on best practices when using company products or services
- Recommended process improvements that could enhance sales performance
- Worked with fellow sales team members to achieve group targets
- Listened to customers to understand needs and refer to optimal services
- Greeted incoming customers and provided expert sales and service to drive revenue
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Created successful strategies to develop and expand customer sales
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Presented products and services to prospective and existing customers to meet client needs
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges
- Priced out products for customers and drew up sales paperwork
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings
- Cultivated productive relationships with existing customers through exceptional follow-up after sales
- Demonstrated product features to align with customer needs
- Developed key customer relationships to increase sales
- Fostered relationships with customers to expand customer base and retain business
- Answered product questions with up-to-date knowledge of sales and promotions
Team Member
Bunnings
07.2023 - 11.2024
- Assisted customers with product selection and ordering process
- Provided customer service support to ensure satisfaction
- Received, processed, and stocked merchandise in accordance with store policies
- Organized inventory shelves for easy access and maintenance of stock levels
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
- Operated cash registers to process payments from customers
- Maintained a clean and organized work area throughout shift
- Collaborated with team members to maximize productivity and efficiency
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly
- Adhered to safety guidelines while operating machinery or stocking shelves
- Promoted products through effective merchandising techniques
- Greeted customers upon entering the store with friendly demeanor
- Resolved customer issues promptly in a professional manner
- Tracked stock levels on a daily basis to identify shortages or overages
- Answered phone calls regarding inquiries about products or services
- Assisted management in developing marketing strategies to increase sales
- Attended staff meetings to stay updated on company policies and procedures
- Recognized potential theft situations and alerted supervisor immediately
- Participated in training sessions for new employees when needed
- Monitored expiration dates on food items for freshness assurance
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Rotated through series of different stations based on team needs
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Built and maintained working relationships with peers and upper management
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Looked for ways to go above and beyond job requirements
- Trained new team members using approved training materials and information
- Processed and retrieved customer special orders
- Assisted newly hired team members by explaining company procedures and safety requirements
- Uphold high standards of productivity and quality in operations
- Followed production orders and company standards to exceed quality scores on consistent basis
Banking Consultant
Southeast Bank
03.2022 - 05.2023
- Generated leads through networking events, referrals and cold calling prospects
- Identified opportunities for cross-selling of different products within existing client base
- Identified areas of improvement within existing processes and implemented corrective measures accordingly
- Developed strategies to reduce operational costs while maintaining high quality standards
- Managed day-to-day operations of the branch including staffing schedules and customer service issues
- Evaluated loan applications based on creditworthiness criteria set by the bank
- Provided advice and assistance to customers on financial planning, budgeting, investments, mortgages, loans, insurance and other banking services
- Monitored daily transactions and ensured compliance with applicable laws and regulations pertaining to banking activities
- Created marketing materials such as flyers and brochures to promote various banking products and services
- Prepared reports on customer feedback and recommendations for product development and improvement initiatives
- Reviewed customer portfolios regularly in order to identify any potential risks or opportunities for growth
- Participated in audits conducted by external agencies and regulators related to banking activities
- Developed training programs for staff members in order to enhance their knowledge about banking procedures and processes
- Provided support in developing policies related to financial management and risk management
- Conducted research into new banking products and services to increase customer satisfaction
- Developed and implemented strategies to improve customer service in the banking sector
- Analyzed customer data to identify areas of improvement for banking operations
- Advised clients on investment options such as stocks, bonds, and mutual funds, according to their risk tolerance levels
- Maintained relationships with key stakeholders through regular communication
- Assisted customers with opening new accounts and applying for loans or credit cards
- Researched competitors' products and services to ensure competitive advantage for the bank
- Maintained optimal financial controls by securing funds and making accurate transactions
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation
- Completed daily cash balancing and operated ATMs
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Completed thorough and accurate documentation for money movements, deposits or withdrawals
- Modified, opened and closed customer accounts
- Advised customers on bank products, services and financial planning options
- Reconciled cash and checks against computer records at end of shift
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Processed general ledger tickets for expenses and fee income
- Utilized banking software to update client accounts and process transactions efficiently
Education
Master of Information Technology and System - Data Science
University of Canberra
10-2025
Bachelor of Business Administration - Accounting
University of Liberal Arts Bangladesh
05.2020
Skills
- Leadership and Teamwork
- Time Management
- Communication
- Adaptability
- Ability to Multitask
- Ability to Work Under Pressure
- Computer Skills
- Microsoft Office
- Budgeting & Forecasting
- Interpersonal Skills
- Customer Service
- Equipment Operation
- Workplace Safety
- Complaint Resolution
- Cash Handling
- Training and Mentoring
- Quality Inspections
- Product Knowledge
- Continuous Development
- Teamwork and Collaboration
- Positive Attitude
- Data visualization and presentations
- Data analysis
- Python programming
- Excel functions
- Network engineering principles
- Network Engineering Knowledge
- Network engineering
- Tissue engineering concepts
- Software engineering expertise
- Software engineering experience
- Software engineering knowledge
- Software engineering
Timeline
Sales Consultant
Telstra
11.2023 - Current
Team Member
Bunnings
07.2023 - 11.2024
Banking Consultant
Southeast Bank
03.2022 - 05.2023
Bachelor of Business Administration - Accounting
University of Liberal Arts Bangladesh
Master of Information Technology and System - Data Science
University of Canberra
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