Pasindu Nanayakkara Dolage
Weligama Sri Lanka
Summary
Experienced Beverage Assistant with a three-year track record at Jetwing Lighthouse Hotel, focusing on exceptional customer service and beverage knowledge. Proven ability to foster guest relationships and ensure safety standards are met. Strong communication skills and equipment maintenance expertise support team success and operational improvements. Highly motivated and adaptable, consistently exceeding guest expectations.
Overview
1
1
year of professional experience
Work History
Beverage Assistant & Customer Service
Jetwing Lighthouse Hotel Sri Lanka
12.2023 - Current
- Assisted customers with selecting beverages and answering questions regarding product features and benefits.
- Inspected equipment regularly for cleanliness and functionality.
- Developed strong relationships with regular customers, enhancing their overall experience.
- Checked IDs for age verification before serving alcoholic beverages, adhering to legal requirements.
- Provided excellent customer service, resolving any complaints or issues promptly.
- Participated in regular team meetings, contributing ideas for improving service and operations.
- Greeted guests with friendliness and professionalism.
Education
Followed Food And Beverage Service (Steward) NVQ Level 4 -
Vocational Training Authority
Sri Lanka 09-2023
Diploma In ICT -
ICBT Campus
Sri Lanka08-2022
Diploma In English -
ICBT Campus
Sri Lanka 07-2021
Some College (No Degree) - G.C.E O/L
High School
Sri LankaSkills
- Beverage knowledge
- Equipment maintenance
- Customer service
- Team collaboration
- Sales techniques
- Point of sale systems
- Product knowledge
- Time management
- Food pairing
- Relationship building
- Effective communication
- Beverage making
- Foreign language skills
- Workplace safety
- Excellent customer service
- Safe food handling
Languages
English
Native/ Bilingual
Sinhalese
Native/ Bilingual
References
Ven. Midigama Revatha Thero Teacher at Dharmapala college, Pannipitiya.
Sri wijayawardhanaramaya,
Nawala Road, Kandhewatta,
Nugegoda.
Contact Number: +94 71 5277442
R. Malindu Lakshan Lenora Employee of Srilankan Airline Cate .
179/3, Addarawatta,
Old Galle Road , Walliwala,
Weligama.
Contact Number: +94 76 9069005
Timeline
Beverage Assistant & Customer Service
Jetwing Lighthouse Hotel Sri Lanka
12.2023 - Current
Followed Food And Beverage Service (Steward) NVQ Level 4 -
Vocational Training Authority
Diploma In ICT -
ICBT Campus
Diploma In English -
ICBT Campus
Some College (No Degree) - G.C.E O/L
High School
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