Backpacking & cultural travel Cricket (avid fan) Exploring Melbourne's Cafe culture (cold brew enthusiast) Cooking new recipes (especially Mediterranean & BBQ) Community volunteering Urban & landscape photography
Yasir Ali Baloch
Summary
Results-driven warehouse professional with 3 years of hands-on experience across logistics, retail, and customer service environments. Skilled in high-volume picking, packing, tugger operation, and stock replenishment, achieving a 98% order-accuracy record. Recognised for a strong commitment to workplace safety and consistently meeting tight dispatch deadlines while fostering efficiency through teamwork and clear communication. Dedicated to accuracy, collaboration, and maintaining smooth daily operations that support overall organisational success
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Three Friends Group
12.2024 - Current
- Picked and packed 80–100 items per shift using voice pick sheets and tuggers (electronic pallet transporters) with 98% order accuracy.
- Operated tuggers confidently to transport heavy pallets safely and efficiently across the warehouse.
- Performed wrapping, labelling, and loading of outbound shipments for 5+ major retail clients.
- Conducted weekly stock counts and replenishment, improving stockroom efficiency by 25%.
Customer Service Representative
OTR
04.2024 - 10.2024
- Handled 150+ transactions and 50+ daily customer queries with 100% accuracy.
- Boosted sales by 20% through effective merchandising and cross-selling.
- Achieved 95% customer satisfaction by delivering friendly and prompt service.
- Balanced tills, managed fuel payments, and resolved payment disputes calmly.
Customer Service Representative
United Petroleum
02.2022 - 11.2023
- Resolved 20+ monthly complaints with an 80% first-contact resolution rate.
- Improved customer retention by 15% through consistent service quality.
- Reduced wait times by 30% by streamlining checkout operations.
Customer Support Intern
Mental Health Foundation Australia
08.2023 - 10.2023
- Resolved 30–40 daily inquiries via phone and inbox with a 95% same-day resolution rate.
- Supported 200+ participants with enrolments, payments, and event info.
- Updated CRM records for 500+ contacts, boosting data accuracy by 20%.
Education
Bachelor of Business - Analytics
Deakin University
Burwood, VIC07.2025
Skills
- RF Scanning
- PPE Compliance
- Pallet Wrapping & Labelling
- Order Tracking & Dispatch
- Manual Handling
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Order picking
Interests
Timeline
Warehouse Associate
Three Friends Group
12.2024 - Current
Customer Service Representative
OTR
04.2024 - 10.2024
Customer Support Intern
Mental Health Foundation Australia
08.2023 - 10.2023
Customer Service Representative
United Petroleum
02.2022 - 11.2023
Bachelor of Business - Analytics
Deakin University