Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yasir Nazar

South Granville

Summary

I am a Computer Science student specialising in Cybersecurity and Privacy, with a strong foundation in technology and customer service. My experience spans working as a Crew Trainer at McDonald’s, where I developed leadership and training skills, to my current role as a Microsoft Representative. In this role, I assist retail professionals in selling Microsoft products and provide training on current and upcoming product features. My combined technical knowledge and communication abilities allow me to effectively bridge the gap between technology and customer engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Brand Representative

Microsoft
11.2022 - Current
  • Educated customers on product features and answered questions regarding product use.
  • Organised and stocked merchandise to keep necessary levels for sales demand.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Trained retail pros on the new or existing Microsoft products on their features and functionality.

Crew Trainer

McDonald's
10.2020 - 08.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Provided coaching and mentoring to employees.
  • Taught new team members correct procedures for all areas of operations.
  • Managed the kitchen and its production.

Retail Worker

Myer Melbourne
07.2022 - 10.2022
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Education

Bachelor of Science - Computer Science

University of Technology Sydeny
Sydney, NSW
06-2025

Skills

  • Goal oriented
  • Continuous improvement
  • Vulnerability assessment
  • Effective communicator
  • Relationship management
  • Communication skills
  • Strong presentation skills
  • Phishing awareness
  • Digital forensics
  • Social engineering
  • Ethical hacking
  • Time management

Certification

  • [Blue Team Level 1] [Security Blue Team] [Nov 2024]

Timeline

Brand Representative

Microsoft
11.2022 - Current

Retail Worker

Myer Melbourne
07.2022 - 10.2022

Crew Trainer

McDonald's
10.2020 - 08.2024

Bachelor of Science - Computer Science

University of Technology Sydeny

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Yasir Nazar