Yasith Fernando
Berwick,Australia
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Focused Employee versed in all aspects of running retail establishment, including opening and closing procedures, banking and merchandising Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Customer Service expert with unparalleled communication and relationship-building talents.
Overview
11
11
years of professional experience
Work History
Store Manager
Cellarbrations Liquor Store
Jamestown Adelaide
10.2018 - 08.2021
- A results-driven retail manager with experience boosting in-store sales through sales incentives, team-oriented leadership strategies and product education
- Setting new prices and promotions in Store
- Working on new market trends and products in order to increase the revenue
- Handling day to day cash flow in order to keep track of accounts in the business
- Responsible for the day-to-day administration duties of the store and assist with inventory control
- Dealing with Business Partners in order to get best deals and build up good relationship
- Hire and train full and part-time employees
- Inventory practices, POS systems and product knowledge
- Maintained organization of stockroom according to corporate standards
- Enforce corporate safety standards and seasonal merchandising.
Head Of Dept(Insulation)
Ceyoka (Pvt) Ltd
Sri Lanka
11.2015 - 12.2016
- Dealing with international suppliers including India, Malaysia and China
- Implement new strategies in order to increase the sales
- Responsible for day to day Administration work
- Responding to and comments and resolving customer complaints
- Attending for General meeting with top management in order to discuss new strategies and key performance of the business
- Writing accurate reports through the detailed analysis of data
- Assisting with analyzing sales figures to help future sales figures
- Monitoring the campaigns of local competitors
- Organizing seasonal promotions and events.
Deputy Store Manager
Tesco
United Kingdom
09.2010 - 03.2015
- Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized
- Focused on maximizing the customers shopping experience
- Responsible for the day to day administration duties
- Responsible for the daily managing of staff and the assigning of duties
- Maintaining accurate records of all pricings, sales, and activity reports
- Responding to and comments and resolving customer complaints
- Managing and motivating staff to increase sales and ensure store efficiency
- Analyzing store sales figures, developing, researching and implementing marketing strategies
- Maintaining awareness of market trends and monitoring local competitors
- Manage budgets set by Retail Area Managers
- Manage and address shrinkage and stock loss
- Managing KPIs and performance management.
Real Estate Agent
Only Estate Agents
Narre Warren Vic
08.2021
- Participate in active marketing initiatives, from cold calling to attending industry events
- Interview clients to determine their precise wants, needs, budgets and geographic limitations
- Prepare and proofread real estate documents, from leases to closing contracts
- Organize and oversee open houses
- Advise clients about mortgage options and help them fill out the requisite paperwork to expedite the home buying process
- Represent landlords who own multiple properties and need to keep a consistent occupation rate
- Attend closing dates and provide support for clients.
Education
Certificate IV in Real Estate Practice at Entry Education -
01.2022
Master of Commerce Degree at Charles Stuart University in Australia. -
01.2017
Master of Business Administration Graduate of University of Wales in England. -
01.2012
Edexcel BTEC Level 7 Extended Diploma in Strategic Management and leadership (QCF) -
01.2011
B.Sc. (Information Technology) Graduate of Sri Lanka Institute of Information Technology. (SLIIT) -
01.2010
Skills
- Customer Service Management
- Sales Strategies
- Multitasking and Organization
- Problem-Solving
- Outstanding Communication Skills
- Retail Inventory Management
Accomplishments
- Strat the Career as a Stock Controller (Inventory Management) in Tesco Express stores(UK) and convert store Quarterly Shrinkage Audit into Green from Red.
- Became Best Stock Controller of the Year in Tesco Group 50 in 2011.
- Promoted as a Deputy Store manager in 2011 as a result of best performance.
- Recognized by the company for delivering great standards (London score 9/10), Maintain the availability over 98% & Model store for Shrink in London format in year 2014, United Kingdom.
- Increased monthly Revenue by from Rs 3.5Million to Rs 5Million (highest achievement) in 3rd month as a Head of Insulation Dept at Ceyoka (Pvt) Ltd.
- Increased weekly Revenue from $70k to $85k after completion of first 6 months of period as a Store Manger (BottleShop) at Commercial hotel Jamestown, cellabration Stores.
Personnel Profile
A highly adaptable individual with 11 years of management experience in UK, Australia & Sri Lanka, with skills from Inventory, Finance, Administration, information Technology, Supply Chain Management, Human Resources, Customer Service and FMCG Retail Management. A well-organized individual who is willing to take full commercial responsibility for issues such as; administration & finance, employee relations, managing accounts to maximize profit, customer retention and revenue generation and, seeking a suitable position in an environment that will prove to be a personal and professional challenge.
Areas Of Focus
- Customer Service
- Administration
- Information Technology
- Recruitment & Training
- Inventory Management
- Payroll
Extra Educational Qualifications
- 2006, Internet, Email & Networking Training Institute Certificate.
- 2010, Diploma in Network Administration.
Sports Leadership Skills
- In 2000 Captain of the school cricket Team B. (Under 15)
- In 2001 Captain of the school cricket Team B. (Under 15)
Non Related Referees
- Sam Niyangoda, Property Manager, Only Estate Agents (Pvt) Ltd, sam@onlyestateagents.com.au, 0408315581
- Tharu Pathirana, Senior Real Estate Agent, Only Estate Agents (Pvt) Ltd, tharu@onlyestateagents.com.au, 0432455587
Activities
- Former Cricketer of Belalie Mannanarie Cricket Club in Adelaide.
- Active Cricketer of Sothern Warriors Cricket Team In Victoria.
Personal Information
- Age: 37
- Date of Birth: 09/12/86
- Gender: Male
- Marital Status: Married
Hobbies and Interests
- Listing to music
- Playing guitar
- Watching movies
- Watching sports
- Playing cricket which requires team work and planning.
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Real Estate Agent
Only Estate Agents
08.2021
Store Manager
Cellarbrations Liquor Store
10.2018 - 08.2021
Head Of Dept(Insulation)
Ceyoka (Pvt) Ltd
11.2015 - 12.2016
Deputy Store Manager
Tesco
09.2010 - 03.2015
Certificate IV in Real Estate Practice at Entry Education -
Master of Commerce Degree at Charles Stuart University in Australia. -
Master of Business Administration Graduate of University of Wales in England. -
Edexcel BTEC Level 7 Extended Diploma in Strategic Management and leadership (QCF) -
B.Sc. (Information Technology) Graduate of Sri Lanka Institute of Information Technology. (SLIIT) -
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