Summary
Overview
Work History
Skills
Certification
References
Timeline
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Yasman Ritchie

Brisbane,Australia

Summary

I have a diverse background in security, safety, and union organizing, with a strong foundation in customer service and remote work. My experience in managing member schedules, conducting site visits, and organizing meeting and inductions has equipped me with the ability to manage time efficiently and provide exceptional support. Known for my adaptability, reliability, and ability to thrive in a high-performance team, I am eager to bring these skills to the RESINC Solar team. Astute professional handles high-tension situations with tact, diplomacy, and emotional intelligence. Detail-oriented critical thinker with excellent communication and problem-solving skills. Experienced in identifying and handling escalated complaints.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Customer Experience Agent

RESINC Solar
UPPER COOMERA, 4
12.2024 - Current
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Created detailed reports on customer experience surveys.
  • Resolved customer queries and complaints in a timely manner.
  • Conducted outbound calls to follow up on pending requests from customers.

Health Team and QAS Team Union Offical

United Workers Union QLD
Brisbane, Australia
01.2022 - 11.2024
  • Worked remotely to engage with members over the phone, managing schedules, organizing site visits, and setting up management meetings and inductions.
  • Developed strong communication and scheduling skills while providing a customer-focused approach, ensuring a positive experience for members.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

United Workers Union Official

United Workers Union
Northern Territory, Australia
01.2018 - 01.2021
  • Worked in many different industries.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
  • Established professional working relationships with staff from various levels.
  • Trained new team members using approved training materials and information.

Security Officer & Supervisor

MSS Security
Darwin, Australia
01.2014 - 01.2018
  • Led a team in a customer-facing environment, responding to traveler inquiries and ensuring customer satisfaction alongside security protocols.
  • Demonstrated patience, problem-solving, and clear communication under pressure.
  • Performed first aid and CPR when necessary during emergency situations.
  • Confirmed visitor identification prior to granting entry into the building.
  • Provided escorts for visitors as needed throughout the facility.
  • Assisted with crowd control during large events held at the facility.
  • Enforced access control measures in accordance with established procedures.

Security Officer

Group4/ISS Security
Brisbane, Australia
01.2003 - 01.2008
  • Interacted with travelers and maintained a calm, helpful demeanor, providing customer assistance while upholding strict security standards.
  • Built a reputation for reliability and professionalism in high-traffic, customer-centric settings.

Skills

  • Customer Service Excellence
  • Customer service
  • Complaint resolution
  • Communication skills
  • Problem solving
  • Critical thinking
  • Time management
  • Calendar Management & Scheduling
  • Remote Work Proficiency
  • Strong Verbal Communication & Active Listening
  • Conflict Resolution & Problem-Solving
  • WH&S Compliance & Risk Awareness

Certification

  • Certificate III in Security Operations
  • HLTAID014 Occupational First Aid
  • Responsible Service of Alcohol & Gambling (RTO No. 40592)
  • Traffic Control License (Level 2)
  • QLD HR Driver's License
  • WHS Entry Permit Holder Prescribed Training

References

Professional references available upon request.

Timeline

Customer Experience Agent

RESINC Solar
12.2024 - Current

Health Team and QAS Team Union Offical

United Workers Union QLD
01.2022 - 11.2024

United Workers Union Official

United Workers Union
01.2018 - 01.2021

Security Officer & Supervisor

MSS Security
01.2014 - 01.2018

Security Officer

Group4/ISS Security
01.2003 - 01.2008

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Yasman Ritchie