Yasmin Alwali
Broadmeadows
Summary
Detail-oriented professional with experience in customer service and healthcare support. Graduated with a Diploma in Dental Technology in December 2024. Skilled in teamwork, time management, and maintaining high-quality standards in fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Dental Nurse
Precious Dental Care
05.2025 - Current
- Assisted in patient preparations for dental procedures, ensuring comfort and reducing anxiety.
- Managed sterilization of instruments and maintained compliance with health and safety regulations.
- Supported dentists during surgeries by providing necessary tools and anticipating needs.
- Collaborated with dentists during procedures, anticipating needs and providing timely support.
- Documented patient records accurately, ensuring all information was up-to-date and accessible.
- Coordinated appointment scheduling to optimize clinic workflow and reduce patient wait times.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Maintained accurate medical and dental records by documenting important patient data in OASIS software.
- Sterilized instruments and operated dental equipment adhering to infection control protocols.
- Scheduled appointments and managed office communications to optimize clinic operations.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Waitress
Moroccan Soup Bar
01.2023 - 03.2025
- Provided exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
- Managed order accuracy and efficient delivery, enhancing overall dining experience.
- Collaborated with kitchen staff to facilitate timely food preparation and presentation.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted in training new team members on menu items and service protocols.
- Engaged with customers to build rapport and encourage repeat visits.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Dental Technology Student
RMIT University – Royal Dental Hospital
02.2023 - 12.2024
- Developed hands-on skills in dental laboratory techniques, including model fabrication, custom trays, and dental restorations.
- Worked with dental materials such as ceramics, metals, and resins, following precise specifications and quality standards.
- Operated and maintained lab equipment, ensuring compliance with safety and hygiene protocols.
- Collaborated with instructors and classmates in a professional lab setting to refine techniques and problem-solve.
Airport Customer Service Operator
Menzies Aviation
01.2022 - 12.2022
- Provided exceptional customer support to ensure satisfaction and loyalty.
- Resolved inquiries efficiently using company-specific systems and procedures.
- Maintained accurate records of customer interactions for quality assurance purposes.
- Adapted quickly to changing priorities while maintaining service quality standards.
- Collaborated with team members to streamline processes and improve response times.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
- Contributed to a positive work environment by supporting co-workers in achieving shared goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted passengers daily with check-in, baggage handling, and boarding, ensuring compliance with airline and safety regulations.
- Operated and positioned the jet bridge for safe and efficient boarding and deplaning.
- Verified identification documents and effectively resolved customer enquiries, enhancing overall passenger experience.
Mathematics Tutor
Self-employeed
2019 - 2021
- Developed individualized lesson plans to enhance mathematical understanding and problem-solving skills.
- Assessed student progress through regular quizzes and feedback sessions, adapting approaches accordingly.
- Fostered a supportive learning environment that encouraged student participation and confidence in mathematics.
- Collaborated with parents to discuss student performance and provide recommendations for improvement.
- Conducted workshops focused on exam preparation techniques and effective study habits for students.
- Used positive reinforcement, repetition, and review to help students master challenging material.
Pharmacy Assistant
Chemist Warehouse
03.2017 - 09.2018
- Supported pharmacy operations by managing inventory, assisting with order preparation, and providing excellent customer service.
- Organised stock, maintained cleanliness, and operated the cash register, accurately handling transactions.
- Developed strong customer relations, receiving positive feedback for attentiveness and efficiency.
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted customers by providing medication information and answering inquiries promptly.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Early Childhood Educator
A-Z Family Day Care
09.2015 - 02.2017
- Designed and implemented educational activities to support early childhood learning and development, fostering creativity and social skills.
- Provided individualised support to children to help them adapt to classroom routines and develop foundational skills.
- Developed engaging lesson plans tailored to diverse learning needs.
- Collaborated with families to support children's developmental milestones and address concerns.
- Fostered a nurturing environment that encouraged social, emotional, and cognitive development.
Education
Bachelor - Biomedical Science-Pharmacology
University of Western Australia
Perth, WADiploma - Dental Technology
RMIT University
Melbourne, VIC12-2024
Diploma - Early Childhood Education and Care
Australian Prestige Training
01.2017
Skills
- Customer Service
- Team Collaboration
- Time Management
- Attention to Detail
- Hand-Eye Coordination
- Anatomical Knowledge
- Adaptability
- Appointment scheduling
- Professionalism and ethics
- Infection control expertise
- Record keeping
- Problem-solving abilities
Languages
- English (Fluent) | Arabic (Fluent)
Timeline
Dental Nurse
Precious Dental Care
05.2025 - Current
Dental Technology Student
RMIT University – Royal Dental Hospital
02.2023 - 12.2024
Waitress
Moroccan Soup Bar
01.2023 - 03.2025
Airport Customer Service Operator
Menzies Aviation
01.2022 - 12.2022
Pharmacy Assistant
Chemist Warehouse
03.2017 - 09.2018
Early Childhood Educator
A-Z Family Day Care
09.2015 - 02.2017
Mathematics Tutor
Self-employeed
2019 - 2021
Bachelor - Biomedical Science-Pharmacology
University of Western Australia
Diploma - Dental Technology
RMIT University
Diploma - Early Childhood Education and Care
Australian Prestige Training
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