Yasmin Bedford
Clermont,QLD
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Duty Manager
Grand Hotel Clermont
05.2024 - Current
- In depth knowledge of overall venue processes and operations enabling me to assist and mentor my team
- Assisting and enabling my team with great communication and leading by example
- Experience in gaming clearances to replenish all of the venues safes and operations
- Understanding of banking trade through Armagaurd
- Accounting for Petty cash, promotions and payouts
- Understanding Keno commission, Keno due or owed, Negative TAB and Gaming Jackpots
- Stock ordering for the Venue and invoicing
- Rostering using Human Force in line with budget
Duty Manager
The Grand View Hotel QLD
07.2023 - 02.2024
- Opening and closing of operations in the venue including safe counts, clearance and accountability for upholding all licensing within the venue
- Delegating staff duties and assessing the venues needs when rostering shifts
- Coaching and mentoring new staff to the venues values
- Delivering and organising events such as Trivia, Musical Bingo, Jag the Joker, functions and weekend Live entertainment
- Able to manage and multitask multiple areas of the venue such as Bistro service, Gaming room, Main bar and Jetty bar with on the spot problem solving
- Great relationship with the locals and confident in delivering top satisfaction
Head Staff
Camp America
09.2022
- Preparing summer camp, organizing itinerary and activities
- Delivering counsellor trainings in preparation for children to arrive
- Leading a team of 20 counsellors with the age group of 7 years to 10 years
- Supporting children with behavioral issues
Night shift assistant
Waitrose
11.2020 - 04.2022
- Fulfilling customer needs during the Covid pandemic
- Deliver customers online orders for the next day
- Flexible hours to deliver a high demand of orders
- Utilising online picking systems in line with customer consumption
Bar supervisor
The Malling Jug
04.2020 - 11.2020
- Opening/ closing of pub trading and overseeing pub operations
- Cashing up at the end of the day
- Overseeing staff shift work
- Taking in replenishing pub stock
Destination Services
Marella
12.2018 - 01.2020
- Friendly and positive team member with a one step ahead approach and proactive problem solving
- Delivering the highest quality customer service to guests ensuring their excursions are organised to their suitability and interest for the best experience possible
- Adaptable to last minute itinerary changes and working well in high pressure situations
- Accurately updating admin and content to the highest standard with current itineraries to maximise onboard sales
- Strong planning and organising skills to deliver an efficient tour dispatch
- Excellent communication skills within the team sharing knowledge and experience
- Effective communication with shore side agents to ensure smooth tour operations
Section Manager
Marks and Spencer
10.2010 - 11.2018
- Coaching my team to deliver exceptional, knowledgeable service to the customer by living the brand values
- Developing my team and having an in depth knowledge throughout the store about business movements, actioning appropriate steps to meet these requirements
- Launching events in line with seasonal transitions and promotions
- Oversee and authorise admin including the teams staffing, legal documentation and communications
- Controlling stock levels and processes effectively to uplift sales
- Detailed and effective commerciality on how to increase profit on my department to suit my customers needs and shopping habits
Education
High School Diploma -
Interior Design Institute
UNITED KINGDOM09-2024
Skills
- Approved managers, RMLV, CLO, RSA & RSG certificates
- Over ten years experience within sales working in a high pressure environment
- Developing and mentoring my team to understand business values and deliver exceptional service
- A quick learner on the job, adaptable to changing situations
Timeline
Duty Manager
Grand Hotel Clermont
05.2024 - Current
Duty Manager
The Grand View Hotel QLD
07.2023 - 02.2024
Head Staff
Camp America
09.2022
Night shift assistant
Waitrose
11.2020 - 04.2022
Bar supervisor
The Malling Jug
04.2020 - 11.2020
Destination Services
Marella
12.2018 - 01.2020
Section Manager
Marks and Spencer
10.2010 - 11.2018
High School Diploma -
Interior Design Institute
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