Ava Gallahger
Palm Beach,QLD
Summary
I have a strong work ethic and I am both reliable and punctual. I have extensive experience in fast paced, stressful environments whilst managing co-workers and handling customers.
Proven track record in enhancing client care at Self Employed Services, showcasing strong problem-solving and excellent communication skills. Expert in multitasking and reliability, demonstrated by increasing customer loyalty and efficiently managing high-pressure situations. Achieved significant improvements in service delivery by fostering teamwork and professionalism.
Overview
6
6
years of professional experience
Work History
Support Worker
Self Employed Services
01.2024 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Cafe Hand
Dune Cafe
02.2020 - Current
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
- Ensured customer satisfaction by accommodating dietary restrictions and special requests whenever possible.
- Reduced wait times for customers by quickly processing payments and issuing receipts.
- Managed high-pressure situations effectively by maintaining composure and completing transactions efficiently during busy periods or technical difficulties.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Cashier
Little Asia
03.2018 - 06.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
No Degree - High School Education
Palm Beach Currumbin High School
Palm Beach, QLD11.2022
Skills
- Skill Development
- Multitasking
- Problem-Solving
- Excellent Communication
- Time Management
- Teamwork
- Reliability
- Professionalism
Timeline
Support Worker
Self Employed Services
01.2024 - Current
Cafe Hand
Dune Cafe
02.2020 - Current
Customer Service Cashier
Little Asia
03.2018 - 06.2020
No Degree - High School Education
Palm Beach Currumbin High School
Similar Profiles
El Micoh CadelinaEl Micoh Cadelina
Independent Project Coordinator at Self Employed ServicesIndependent Project Coordinator at Self Employed Services
Olivia FranceschiOlivia Franceschi
Instructor at Self Employed ServicesInstructor at Self Employed Services
Delaney PalenscarDelaney Palenscar
Private Swim Instructor at Self Employed ServicesPrivate Swim Instructor at Self Employed Services
Braden MackeBraden Macke
Landscaper/Odd Jobs at Self Employed ServicesLandscaper/Odd Jobs at Self Employed Services
Jarrod CurtisJarrod Curtis
Schools Engagement Manager at CompassSchools Engagement Manager at Compass