Yasmin Coleman
Melbourne,VIC
Summary
I am an extremely positive and happy individual with a warm and welcoming presence. I am enthusiastic, reliable and hard working. I am able to work well in a team environment; as well as using my own initiative.
Overview
6
6
years of professional experience
Work History
Shore Crew
Jetboat Extreme
09.2023 - 03.2024
- Responded promptly to customer inquiries, addressing concerns professionally and courteously.
- Demonstrated strong attention to detail when handling financial transactions, minimizing errors in cash handling.
- Supported smooth operations during peak hours by efficiently handling multiple tasks simultaneously.
- Contributed to efficient crowd control by directing guests and providing accurate wait time information.
Catering Assistant
Elior
02.2023 - 08.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Cleaned and organized kitchen stations to promote team efficiency.
- Offered excellent customer service, addressing client concerns promptly and professionally.
Receptionist
Cheltenham Dental Spa
12.2021 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Customer Assistant
Marks & Spencer
10.2017 - 05.2018
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
Education
Bachelor of Arts - Anthropology
Plymouth University
Plymouth, England05.2021
Skills
- Relationship Building
- Customer service excellence
- Health and safety awareness
- Friendly, Positive Attitude
- Time Management
- Organizational Skills
Timeline
Shore Crew
Jetboat Extreme
09.2023 - 03.2024
Catering Assistant
Elior
02.2023 - 08.2023
Receptionist
Cheltenham Dental Spa
12.2021 - 10.2022
Customer Assistant
Marks & Spencer
10.2017 - 05.2018
Bachelor of Arts - Anthropology
Plymouth University
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