Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yasmin Elliott

Sydney,NSW

Summary

Experienced administrative professional with a strong background at BrowCo, focusing on client relations and effective conflict resolution. Skilled in multitasking and organizational management, leading to improved operational efficiency and robust vendor relationships. Commitment to detail and a positive approach drive seamless operations and high levels of customer satisfaction.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

BrowCo
Bondi , NSW
09.2024 - 06.2025
  • Assisted in developing and maintaining office procedures for efficiency.
  • Handled correspondence and communication with clients and vendors effectively.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Answered questions from customers regarding products and services offered by the company.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed payroll for employees at different locations.
  • Established effective communication channels between management and staff members.
  • Maintained accurate records of inventory levels to ensure that stock was available when needed.
  • Developed and maintained relationships with vendors, suppliers, customers and employees.
  • Managed and coordinated the daily operations of a retail location.
  • Ensured compliance with company policies, procedures, and safety regulations.
  • Provided guidance and direction to team members regarding their daily tasks.
  • Reviewed employee timesheets for accuracy before submitting them for payroll processing.
  • Managed database systems containing customer contact information.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Beauty Therapist

Beauty On Park St
CBD Sydney , NSW
02.2021 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Performed various beauty treatments including facials, waxing, and massages.
  • Maintained cleanliness and organization of treatment rooms and equipment.
  • Educated clients on skincare routines and product usage for optimal results.
  • Collaborated with team members to improve service delivery and client satisfaction.
  • Utilized scheduling software to manage appointments and ensure efficient service flow.
  • Developed strong relationships with clients to encourage repeat business and loyalty.
  • Managed reception area duties such as answering phone calls and dealing with queries from potential customers.

Butcher Assistant

Little Butcher Manly
07.2022 - 10.2022
  • Ensured timely fulfillment of custom orders by efficiently processing special requests from customers.
  • Followed strict food safety protocol as outlined by NSW food handling guidelines.
  • Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
  • Demonstrated proficiency in using industry-specific tools such as knives, saws, and grinders for accurate cuts.

Beauty Therapist

Dolce Vita Beauty
10.2020 - 02.2021
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.

Beauty Therapist

Prodigy
11.2018 - 02.2019
  • Maintained detailed records of client preferences, allergies, and treatment histories to ensure personalized care during each visit.
  • Delivered exceptional customer service by attentively listening to clients'' concerns and suggesting appropriate solutions.
  • Achieved proficiency in various beauty therapy techniques through hands-on training sessions, workshops, and continuous education courses.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.

Butcher Assistant

RG Meats
04.2015 - 05.2016
  • Followed strict food safety protocol as outlined by food handling guidelines.
  • Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
  • Greeted and interacted with diverse customer base, serving needs on individual basis.
  • Packaged and weighed products for customers and supported individual product selection process.
  • Developed loyal customer base through exceptional service, building lasting relationships with patrons.

Education

Diploma of Beauty Therapy - Beauty Therapy

TAFE NSW
Brookvale, NSW
12.2018

High School Diploma -

Sydney Secondary College - Leichhardt Campus
Leichhardt, NSW
12.2016

Skills

Organisational skills

Conflict resolution

Dependability and responsibility

Multitasking

Flexibility and adaptability

Positive attitude

Team collaboration

Attention to detail

Time management

Client relations

Payment processing

Complaint resolution

Money handling

Problem solving

Customer service

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Administrative Assistant

BrowCo
09.2024 - 06.2025

Butcher Assistant

Little Butcher Manly
07.2022 - 10.2022

Beauty Therapist

Beauty On Park St
02.2021 - 06.2024

Beauty Therapist

Dolce Vita Beauty
10.2020 - 02.2021

Beauty Therapist

Prodigy
11.2018 - 02.2019

Butcher Assistant

RG Meats
04.2015 - 05.2016

Diploma of Beauty Therapy - Beauty Therapy

TAFE NSW

High School Diploma -

Sydney Secondary College - Leichhardt Campus

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Yasmin Elliott