Yasmin Kastellorizios

• skilled in skincare and cosmetic treatments-dermal,laser,advanced skin treatments,facials,hair removal,makeup,body treatments
• skin analysis and consultation conducting-medical assiting practices,clinical duties,medical testing,patient prep,assist with examinations,minor procedures
• client education and sales-patient care,skincare goals,aftercare,treatment plans,product recommendadtions,
• Sanitation and Hygiene-regulatory and compliance whs,sterilisation and equipment handling.
• Reception and administrative duties-medical records management ,insurance,billing and coding,data entry,maintaining records,scheduling,handling correspondence,compliance and filing,customer service,maintaing office proficency and office management
• Checked patient insurance, demographic, and health history to keep information current.
• Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
• use of electronic health systems-best practice,microsoft,word,spreadsheet,adobe,gmail,power point
• Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
• Improved patient follow-up, reducing missed appointments through effective reminder calls.
• Performed advanced skincare treatments, including laser and dermal procedures.
• Provided comprehensive skin consultations and customized treatment plans.
• Educated clients on post-treatment care and skincare product recommendations.
• Maintained high standards of hygiene and compliance with health regulations.

• Monitoring Activities Through CCTV: Maintaining vigilance and utilizing effective communication skills to ensure security.
• Ensuring On-Site Safety: Applying legal and procedural requirements to uphold safety standards.
• Incident Reporting: Composing detailed reports and promptly following up on related tasks.
• Communication: Providing clear instructions via two-way radios, with proficiency in the phonetic alphabet.
• Emergency Preparedness: Understanding WHS PPE protocols, emergency responses, and evacuation procedures.
• Investigations: Gathering and reporting evidence for clients, particularly for court cases.
• Maintaining Order: Managing large properties or groups to ensure orderly conduct.
• Record Keeping: Updating site log books, inspecting patrons' IDs, and managing check-ins.
• Access Control: Conducting vehicle inspections and monitoring entry and exit points.
• Patrols: Performing mobile and foot patrols to deter and detect incidents.
• Traffic Management: Overseeing and directing traffic to ensure smooth operations.
• Responding to High-Risk Situations: Attending to incidents such as suicide attempts and fights.
• Managing Intoxicated Individuals: Implementing security procedures to handle intoxicated persons, including removal, escorts, and underage ID checks.
• Self-Defense: Protecting oneself and others using basic self-defense techniques.
• Screening: Examining people, personal effects, and items for security purposes.

These duties align with standard responsibilities in security roles, focusing on asset protection, preventive measures, and ensuring the safety of individuals and property.

At the Howard Springs facility, security measures have been critical, especially following incidents such as a quarantine escape, which prompted investigations into existing protocols.

Additionally, the facility has implemented electronic monitoring of doffing procedures using video surveillance to minimize errors and enhance safety.

My role in maintaining security and safety at such a facility has been vital in supporting public health efforts during the pandemic.

• Worked as a Security Officer / Crowd Controller for major events
• Event Security Management: Monitored and managed crowd behavior at major events, ensuring safety and compliance with venue policies.
• Access Control: Conducted thorough bag checks and ID verifications to prevent unauthorized entry and maintain event integrity.
• Emergency Response: Responded promptly to incidents, coordinating with emergency services to resolve situations efficiently.
• Communication Skills: Utilized two-way radios and clear communication techniques to direct attendees and provide information.
• Conflict Resolution: De-escalated potential conflicts through effective communication and conflict management strategies.
• Team Collaboration: Worked collaboratively with security teams to ensure comprehensive coverage and effective crowd management.
• Surveillance Monitoring: Operated surveillance equipment to monitor crowd behavior and identify potential security threats.
• Customer Service: Provided assistance and information to attendees, enhancing their event experience while maintaining security standards.

• Provided compassionate care to elderly community members, assisting with daily living activities while fostering independence and dignity.
• Collaborated with families to implement individualized care plans, improving clients’ quality of life.
• Administered medication and treatments using specialized dispensing software for accurate tracking.
• Assisted with dressing, grooming, meal preparation, feeding, and medication reminders.
• Maintained a clean, safe living environment to ensure residents' well-being.
• Built strong relationships with clients, offering emotional support and companionship.
• Monitored and reported health status changes to case managers.
• Delivered care in accordance with client care plans while ensuring privacy and confidentiality.
• Provided individual transport and assisted with community outings.
• Administered first aid and responded to medical needs as required.
• Managed client records, portfolios, and documentation of care.
• Planned and facilitated recreational activities and shopping trips.
• Provided social support, advocacy, and education for elderly clients.
• Handled cash transactions for client-related expenses.

• Managed six residential care houses, overseeing staff and providing guidance during high-risk situations involving vulnerable youth in the justice system
• Coordinated emergency responses and ensured the safety of both residents and staff, following care guidelines and implementing crisis intervention strategies
• Outcome: Successfully de-escalated multiple high-risk situations, ensuring the safety of vulnerable youth and maintaining a safe, structured environment for staff
• TCI & LSI training for crisis support and conflict resolution.
• Compliance with NAPCAN guidelines & mandatory reporting.
• First response to crises (in-person & phone), de-escalation, and emergency coordination.
• Residential support: security, early intervention, personal care, and emotional regulation.
• Incident management, critical response, and documentation (M-Files & reports).
• Policy compliance, confidentiality, and engagement with government/non-government agencies.
• Administrative duties, record-keeping, and leading searches for absconding youth.
• WHS management, ensuring a safe environment, and utilizing LSI for de-escalation.
• Team leadership, positive team culture, supervision, and roster management.
• Trauma-informed care, education, and response training.
• Multi-agency coordination with police, ambulance, and support services.
• Advocacy, emotional/social support, first aid, and psychiatric ward assistance.
• Youth justice support, custody assistance, case management, and safety planning.

Collaborated with law enforcement and emergency services to address high-risk situations, ensuring community safety. Developed and implemented safety protocols, resulting in a significant reduction in incidents. Provided training to staff and residents on safety procedures and emergency response plans.

• Program Development: Create age-appropriate fitness programs that promote physical activity, coordination, and overall health.
• Instruction: Lead children through exercises, ensuring proper technique and providing motivation.
• Safety Management: Monitor participants to prevent injuries and respond promptly to any incidents.
• Assessment: Evaluate individual progress and adjust programs to meet diverse needs.
• Parental Communication: Engage with parents to discuss their child's development and address any concerns.
• Child Development Knowledge: Understand the physical and psychological stages of child development to tailor activities appropriately.
• Communication: Effectively convey instructions and feedback to children and their parents.
• Creativity: Design fun and engaging exercises that maintain children's interest and enthusiasm.
• Patience: Demonstrate patience to accommodate varying learning paces and behaviors.
• First Aid and CPR: certified in first aid and CPR to handle emergencies effectively.
• Performed fitness assessments for clients to identify strengths and areas for improvement.
• Conducted regular check-ins for clients to address fitness goals and motivate progress.
• Inspired clients to push limits by setting achievable goals and celebrating milestones.
• Reviewed client feedback to adjust programs and improve overall satisfaction with services provided.

• Personal Care Assistance: Support clients with daily activities such as bathing, dressing, eating, and medication management.
• Mobility Support: Assist with transportation to appointments and facilitate movement within the community.
• Household Management: Aid in tasks like meal preparation, cleaning, and shopping to maintain a safe and comfortable living environment.
• Social Engagement: Encourage and facilitate participation in social activities and community events to promote inclusion.
• Health Monitoring: Observe and report on clients' health conditions, ensuring adherence to care plans and coordinating with healthcare professionals as needed.
• Administrative Support: Maintain accurate records of care provided, manage schedules, and handle correspondence related to client care.

Skills:

• Communication: Effectively convey information and listen to clients' needs, fostering trust and understanding.au.indeed.com
• Empathy: Demonstrate genuine concern and understanding for clients' experiences and emotions.disabilityco.com
• Problem-Solving: Address challenges creatively and efficiently, adapting to clients' evolving needs
• Patience: Maintain composure and provide consistent support, especially during challenging situations
• Cultural Sensitivity: Respect and accommodate diverse cultural backgrounds, ensuring inclusive care practices
• Teamwork: Collaborate effectively with other healthcare professionals and support staff to provide comprehensive care.
• Time Management: Prioritize tasks efficiently to meet clients' needs and adhere to schedules.
• Physical Fitness: Maintain the physical stamina required to assist clients with mobility and daily activities.