Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Yasmin Lin

Perth,WA

Summary

Compassionate and dedicated psychology graduate with a passion for supporting individuals through challenging circumstances. Eager to contribute to a dynamic team where empathy and relationships make a meaningful impact.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Como GP
Como, WA
08.2025 - Current
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files using Best Practice
  • Greeted patients and visitors, ensuring a welcoming environment.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Crisis Line Volunteer

Lifeline
Perth, WA
01.2024 - Current
  • Provided immediate emotional support to individuals in crisis through active listening.
  • Handled sensitive information with confidentiality and professionalism at all times.
  • Assessed the level of risk for suicide, self-harm, or other dangerous behaviors.

Piano Teacher

Private
Sydney, NSW
09.2019 - Current
  • Fostered a positive learning environment that encouraged creativity and expression.
  • Motivated students by setting goals and providing constructive feedbacks.
  • Developed individualised lesson plans for students of varying skill levels.

Senior Retail Assistant

Cancer Council NSW
Macquarie/Hornsby, NSW
10.2022 - 03.2025
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions to achieve specific KPIs.

Medical Receptionist

MyHealth Medical
Macquarie, NSW
10.2022 - 08.2024
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files using Best Practice.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Membership Consultant

GKR Karate
Sydney, NSW
01.2023 - 11.2023
  • Assisted customers with membership inquiries and provided information about benefits, rates, and other details.
  • Maintained accurate records of all membership transactions including renewals, cancellations, and upgrades.

Piano Teacher

Hills Piano Lessons
Castle Hill, NSW
02.2022 - 11.2022
  • Provided individual and group piano lessons to students of all ages.
  • Provided music theory training for beginner, intermediate and advanced piano students.
  • Instructed students in piano techniques, music theory, and performance skills.

Team Leader

Grill'd
Macquarie, NSW
08.2021 - 11.2022
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Provided guidance and support to team members on all aspects of the restaurant operations.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.

Education

Bachelor of Psychology -

Macquarie University
Sydney, NSW
02-2025

Certificate of Hospitality II -

TAFE NSW
NSW
05-2022

Diploma - Associate in Music

Australian Music Examination Board
09-2019

Graduate Diploma in Advanced Psychology -

Monash University
Clayton, VIC

Skills

  • Customer service
  • Time management
  • Communication skills
  • Attention to detail
  • Organisational skills
  • Empathy and emotional intelligence

Affiliations

  • Musical theatre - as a music director, band member, and cast member
  • Netball - competitive with Cockburn ARC
  • Church - dedicated Christian and active member of the Church

Certification

  • National Police Check
  • Working with Children Check
  • CPR Certification
  • RSA/RCG Competency Card

Languages

English
Native/ Bilingual
Cantonese
Native/ Bilingual

References

References available upon request.

Timeline

Medical Receptionist

Como GP
08.2025 - Current

Crisis Line Volunteer

Lifeline
01.2024 - Current

Membership Consultant

GKR Karate
01.2023 - 11.2023

Senior Retail Assistant

Cancer Council NSW
10.2022 - 03.2025

Medical Receptionist

MyHealth Medical
10.2022 - 08.2024

Piano Teacher

Hills Piano Lessons
02.2022 - 11.2022

Team Leader

Grill'd
08.2021 - 11.2022

Piano Teacher

Private
09.2019 - Current

Bachelor of Psychology -

Macquarie University

Certificate of Hospitality II -

TAFE NSW

Diploma - Associate in Music

Australian Music Examination Board

Graduate Diploma in Advanced Psychology -

Monash University

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Yasmin Lin