Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yasmin McFadden

Summary

I have recently completed a Diploma of Counselling and am looking to expand my professional development in the wellness industry. I hope to utilise my strong work ethic and passion for helping others in a way that will broaden my skill set in a new working environment, and become a valuable member of your team. I am looking for a workplace with shared values of honesty, integrity and a holistic approach to wellness.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Nanny

Private
01.2017 - Current
  • Facilitated relationships with children and parents by providing consistent and nurturing care, coordinating routines and managing household duties.
  • Required to adapt caretaking approaches to a wide range of family structures, roles and responsibilities, with experience working with culturally diverse groups.

Receptionist

Berry Collective Psychology
03.2019 - 01.2021
  • Client care - managing client bookings, taking payments, handling sensitive information, and cultivating positive professional relationships with clients.
  • Provided administrative support to a team of psychologists by handling phone calls and emails, scheduling, filing documents, and managing office supplies inventory.
  • Demonstrated strong multi-tasking ability and organisational skills by streamlining front desk operations to simultaneously manage client care and admin tasks.

Retail assistant

Naked Foods
12.2016 - 03.2019
  • Customer service - Engaged in friendly conversation to develop strong customer relationships, build customer loyalty and offer tailored product recommendations.
  • Store management - Maintaining store organisation and cleanliness, managing stock and promotional tasks. Processed transactions accurately, balancing tills and independently opening and closing store.
  • Demonstrated flexibility by adapting to various roles, multitasking effectively under pressure and prioritising customer satisfaction during peak periods.

Sales representative, office assistant and exam supervisor

ACER (Australian Council of Educational Research)
02.2017 - 01.2018
  • Dynamic role - Operating conference stands, sales promotion, customer service, taking payments and handling money, administration tasks, and high school exam supervisor.

Education

Advanced Diploma of Counselling -

National Training Solutions
12.2023

Skills

  • Strong interpersonal skills - enthusiastic and friendly
  • Self motivated - Able to work independently and as a team, with a strong work ethic
  • Multi-tasking ability- Able to adapt to a wide range of roles and responsibilities, and perform under pressure
  • Values of honesty, integrity and inclusivity with a strong desire to support the wellbeing of others

Certification

  • WWCC
  • Mental Health First Aid Certificate
  • Child Protection Awareness Training

Timeline

Receptionist

Berry Collective Psychology
03.2019 - 01.2021

Sales representative, office assistant and exam supervisor

ACER (Australian Council of Educational Research)
02.2017 - 01.2018

Nanny

Private
01.2017 - Current

Retail assistant

Naked Foods
12.2016 - 03.2019

Advanced Diploma of Counselling -

National Training Solutions

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Yasmin McFadden