Yasmin McFadden
Summary
I have recently completed a Diploma of Counselling and am looking to expand my professional development in the wellness industry. I hope to utilise my strong work ethic and passion for helping others in a way that will broaden my skill set in a new working environment, and become a valuable member of your team. I am looking for a workplace with shared values of honesty, integrity and a holistic approach to wellness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nanny
Private
2017.01 - Current
- Facilitated relationships with children and parents by providing consistent and nurturing care, coordinating routines and managing household duties.
- Required to adapt caretaking approaches to a wide range of family structures, roles and responsibilities, with experience working with culturally diverse groups.
Receptionist
Berry Collective Psychology
2019.03 - 2021.01
- Client care - managing client bookings, taking payments, handling sensitive information, and cultivating positive professional relationships with clients.
- Provided administrative support to a team of psychologists by handling phone calls and emails, scheduling, filing documents, and managing office supplies inventory.
- Demonstrated strong multi-tasking ability and organisational skills by streamlining front desk operations to simultaneously manage client care and admin tasks.
Retail assistant
Naked Foods
2016.12 - 2019.03
- Customer service - Engaged in friendly conversation to develop strong customer relationships, build customer loyalty and offer tailored product recommendations.
- Store management - Maintaining store organisation and cleanliness, managing stock and promotional tasks. Processed transactions accurately, balancing tills and independently opening and closing store.
- Demonstrated flexibility by adapting to various roles, multitasking effectively under pressure and prioritising customer satisfaction during peak periods.
Sales representative, office assistant and exam supervisor
ACER (Australian Council of Educational Research)
2017.02 - 2018.01
- Dynamic role - Operating conference stands, sales promotion, customer service, taking payments and handling money, administration tasks, and high school exam supervisor.
Education
Advanced Diploma of Counselling -
National Training Solutions
12.2023
Skills
- Strong interpersonal skills - enthusiastic and friendly
- Self motivated - Able to work independently and as a team, with a strong work ethic
- Multi-tasking ability- Able to adapt to a wide range of roles and responsibilities, and perform under pressure
- Values of honesty, integrity and inclusivity with a strong desire to support the wellbeing of others
Certification
- WWCC
- Mental Health First Aid Certificate
- Child Protection Awareness Training
Timeline
Receptionist
Berry Collective Psychology
2019.03 - 2021.01
Sales representative, office assistant and exam supervisor
ACER (Australian Council of Educational Research)
2017.02 - 2018.01
Nanny
Private
2017.01 - Current
Retail assistant
Naked Foods
2016.12 - 2019.03
Advanced Diploma of Counselling -
National Training Solutions