Yasmin Mina
Brompton,SA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
ALMINAS KITCHEN
07.2023 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimise overtime.
All-rounder
ALMINAS ON PROSPECT
03.2016 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Temp Cook
GUARDIAN CHILDCARE
08.2021 - 10.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Modified recipes to accommodate dietary restrictions and allergies.
Education
High School Diploma -
Roma Mitchell Secondary College
Gepps Cross, SA11.2018
Skills
- Food and beverage management
- Employer coaching and management
- Issue and conflict resolution
- Cash register operations
- Time management
- Punctuality
- Customer engagement
- Professional relationships
Certification
- DHS WORKING WITH CHILDRENS CHECK
- FHS CERTIFICATION
References
BASSAM SAADY - Owner
ALMINAS KITCHEN
0434 916 258
sitbankmail@gmail.com
LIZA CRAIN - Head Chef
GUARDIAN CHILDCARE
0426 827 728
lizacrain6@gmail.com
Timeline
Manager
ALMINAS KITCHEN
07.2023 - Current
Temp Cook
GUARDIAN CHILDCARE
08.2021 - 10.2021
All-rounder
ALMINAS ON PROSPECT
03.2016 - 06.2023
High School Diploma -
Roma Mitchell Secondary College
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