Summary
Overview
Work History
Education
Skills
Timeline
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Yasmin Paton

Yass,NSW

Summary

I am a driven professional with a proven track record at Ampol - Yass Town Centre, enhancing customer satisfaction and team performance through effective problem-solving and staff development. Excelled in multitasking and adaptability, significantly raising service standards. Skilled in both team leadership and sales management, demonstrating a results-oriented approach with a focus on achieving and surpassing goals. I am reliable, punctual and a quick learner. I would be an asset to any team.

Overview

29
29
years of professional experience

Work History

Manager/Customer Service Representative

Ampol - Yass Town Centre
01.2023 - Current
  • Managed store until it was franchised in 2007.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Assistant Store Manager

Ampol - Hume Highway
01.1996 - 01.2003
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed Rosters
  • Complete Stock Take
  • Customer Service
  • Prepare for Audit
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

No Degree -

Yass High School

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Training and Development

Staff Management

Performance Management

Staff Development

Sales Techniques

Policy Implementation

Sales management

Teamwork and Collaboration

Customer Service

Decision-Making

Computer Skills

Effective Communication

Problem Resolution

Adaptability and Flexibility

Positive Attitude

Attention to Detail

Multitasking

Problem-Solving

Excellent Communication

Organizational Skills

Hiring and Training

Staff Training

Professional and Courteous

Self Motivation

Reliability

Timeline

Manager/Customer Service Representative

Ampol - Yass Town Centre
01.2023 - Current

Assistant Store Manager

Ampol - Hume Highway
01.1996 - 01.2003

No Degree -

Yass High School

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Yasmin Paton