Yasmina El khatib
Kingsgrove
Summary
I am a customer service professional with 4 years of experience in retail, administrative, and food service settings, demonstrating strong communication and organisational skills. I excel in multitasking and team collaboration, having successfully managed client bookings and customer interactions in high-volume environments. I am committed to delivering exceptional service and eager to further develop my skills in a dynamic, customer-focused roles.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Cotton On
10.2024 - 02.2025
- Prepared merchandise for purchase or rental.
- Stocked shelves and supplies and organised displays to focus customer attention on specific items.
- Rang up purchases accurately on the point-of-sale system.
- Assisted customers with product selection, answered queries and provided advice.
- Recommended, selected and located merchandise based on customer desires
- Provided excellent customer service by attending to customer needs in a timely manner.
- Streamlined merchandise management and optimised store displays to enhance customer shopping experience while maintaining accurate POS operations
Cafe Worker
Flavors Patisserie
02.2024 - 04.2025
- Provided warm, friendly service to customers in a busy café and patisserie environment
- Took orders efficiently and handled cash/EFTPOS transactions accurately
- Prepared and served coffee, cakes, and pastries to high presentation standards
- Maintained cleanliness and hygiene across front-of-house and seating areas
- Assisted in stock replenishment, restocking displays, and monitoring expiry dates
- Supported team during peak hours with multitasking and fast-paced service
- Built strong rapport with regular customers and contributed to a welcoming atmosphere
Receptionist
Soulful Warrior PT Services
07.2022 - 03.2024
- Developed valuable administrative and customer service skills, many of which are transferable across various roles.
- Greeted visitors and clients professionally, providing knowledgeable assistance on personal training services.
- Managed client bookings and confirmed appointments, ensuring seamless communication and client satisfaction.
- Answered phone calls promptly, directing inquiries to the appropriate departments.
- Maintained an organised, welcoming reception area, contributing to a positive first impression for all visitors.
Education
Bachelor of Laws and Bachelor of International Studies - undefined
Macquarie University
11.2029
undefined
Casimir Catholic College
MARRICKVILLE10.2024
Skills
- Organisational Skills
- Time Management
- Customer Service
- Problem Solving
- Team Collaboration
- POS Systems
- Administrative Skills
- Multitasking
- Communication
Awards
Volleyball and Netball Team Captain, High Distinction - English, High Distinction - Community and Family Studies, Band 6 Legal Studies HSC
Languages
Fluent in Arabic
Timeline
Retail Assistant
Cotton On
10.2024 - 02.2025
Cafe Worker
Flavors Patisserie
02.2024 - 04.2025
Receptionist
Soulful Warrior PT Services
07.2022 - 03.2024
Bachelor of Laws and Bachelor of International Studies - undefined
Macquarie University
undefined
Casimir Catholic College
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