Summary
Overview
Work History
Skills
Timeline
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Yasmin Bashe

Summary

Reliable and empathetic professional with direct contact centre experience and a strong background in customer-facing roles. Previously worked as an insurance consultant in a call centre environment, handling client enquiries with professionalism and care. Additional experience includes assisting customers at a food bank, providing personal support in aged care/home care, and working in a high-paced housekeeping role where meeting KPIs and managing time efficiently are essential. Skilled in clear communication, problem-solving under pressure, and building rapport. Well-equipped to deliver exceptional service in a customer service environment.

Overview

5
5
years of professional experience

Work History

Room Attendant

Accor
09.2024 - Current
  • Provide courteous and responsive service to guests, addressing requests and issues promptly
  • Consistently meet and exceed daily room quotas and cleaning targets by completing assigned rooms on time or ahead of schedule
  • Work effectively with housekeeping team members and other departments to ensure seamless operations
  • Highly adaptable and focused under pressure; perform well during high occupancy days and tight turnaround times
  • Maintain high standards of cleanliness in guest rooms, bathrooms, and public areas with strong attention to detail
  • Adhere to all workplace health,safety and chemical handling protocols

Customer Service Consultant

TSA Group
04.2024 - 06.2024
  • Reviewed the details of a claim assessed documentation and determined the legitimacy of the claim
  • Helped customers understand their insurance policies and what coverage applied to specific claims
  • Handled sensitive customer information with confidentiality and accuracy, ensuring all data entry and documentation complied with company and privacy policies
  • Liaised with third party businesses to arrange repairs and assessments for claims
  • Built relationships with customers ensuring that their needs were met
  • Kept detailed records of all communication, documentation and the status of the claims
  • Proactively followed up with customers and third parties, reducing delays and ensuring smooth claim progression

Customer Service Assistant

Foodbank
03.2021 - 12.2023
  • Offered polite, friendly and engaging approach with customers and colleagues
  • Assisted customers in locating required products
  • Responded to customer queries
  • Acknowledged and resolved customer grievances with tactful communication and critical thinking
  • Built and maintained strong working relationships with team members
  • Overcame language barriers with customers by speaking clearly, listening and using translation services
  • Provided customers information about products
  • Addressed and resolved customer concerns and complaints
  • Performed opening and closing procedures following store policies and procedures

Personal Care Assistant

Prompt Care
07.2022 - 12.2022
  • Coordinated daily housekeeping, errands and meal preparation for individuals under care
  • Helped maintain resident quality of life through walks, small group activities and individual visits
  • Supported bathing, dressing and grooming
  • Administered medication under supervision of a registered nurse or physician
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations
  • Followed safe lifting and transferring techniques to transport residents

Warehouse Assistant

06.2020 - 07.2022
  • Packed and labeled merchandise to prepare for loading and shipment to customers
  • Alerted management when warehouse supplies needed replenishment
  • Inspected and moved products to designated areas in warehouse
  • Identified and resolved inventory issues with daily cycle counts and consistent audits
  • Unloaded and loaded trucks with merchandise for distribution
  • Inspected packages for accuracy and completeness before shipping
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery

Skills

  • Customer Service
  • Problem Solving
  • Multitasking
  • Adaptability
  • Punctuality
  • Team Collaboration
  • Time Management
  • Attention to Detail
  • Positive Attitude
  • High-Speed Efficiency
  • Task Prioritisation
  • Complaint Handling

Timeline

Room Attendant

Accor
09.2024 - Current

Customer Service Consultant

TSA Group
04.2024 - 06.2024

Personal Care Assistant

Prompt Care
07.2022 - 12.2022

Customer Service Assistant

Foodbank
03.2021 - 12.2023

Warehouse Assistant

06.2020 - 07.2022

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Yasmin Bashe