Yasmine Cheng

• Specialised in recruiting qualified Senior Finance (FMCG and Retail) and Professional Services (Junior Accountants - Senior Managers).
• Conducted a total of 100 connected cold calls weekly to candidates and clients, establishing rapport and identifying opportunities for collaboration and placement.
• Conducted pre-registration calls with candidates, interviewing an average of 15 candidates weekly, and effectively shortlisting top talent for client consideration.
• Led business development initiatives, acquiring new clients within the FMCG and Retail sectors by liaising with executives such as Finance Managers and Financial Controllers.
• Orchestrated coffee/networking meetings with key stakeholders to understand client needs and job briefs, ensuring alignment with various team requirements (average of 3 per week)
• Negotiated terms and conditions with clients, ensuring mutually beneficial agreements and successful placements.
• Posted 3-5 job advertisements weekly on platforms such as Seek to attract qualified candidates and expand talent pool.
• Implemented reverse marketing strategies with clients and engaged in headhunting through LinkedIn to proactively identify and recruit top talent.

Achievements

• Successfully re-established relationships with industry giants Metcash, Costco, and Woolworths, resulting in 6 newly generated jobs. Had a sucessful placement with Woolworth - Senior Business Analyst with a full fee of $30k
• Negotiated fee increase with Costco from 12% to 15%, enhancing revenue opportunities for the company.
• Secured Coca Cola Europacific Partners as a new client and successfully placed a Project Finance Manager, leading to a $22k fee. This achievement also opened the door for the company to be on the Preferred Supplier Agreement (PSA) with Coca Cola.
• Achieved $60k in fees within the first quarter upon joining the Professional Services team, all through splits. All candidates were Business Services Senior Accountants.

• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
• Handled requests-for-information and delegated customer service tasks to appropriate employees.
• Warehouse exposure: Prepared shipping packages by printing packing labels and verifying orders.
• Gained extensive knowledge in various systems: Cin-7, HubSpot, Xero, Adobe Photoshop, Shopify, Amazon Vendor Central, Amazon Seller Centre, Catch Marketplace, Ebay, Kogan Market Place, Iconic Seller Centre etc.
• Assisted employees and customers with software navigation and provided technical support.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Informed customers about product lines and services offered by company.
• Assisted customer relationship management by addressing service requests

• Was poached to work for Calvin Klein whilst working at General Pants
• Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.
• Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
• Educated customers on product and service offerings.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

• Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Managed cash register operations using POS system and processed sales and returns.
• Exceeded all KPIs
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Drove sales of clothes and shoes apparel by applying proactive nature, knowledge of customer preferences and active listening skills.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Exceeded all KPIs (UPT, Average Sales dollar)- became top seller
• Maintained current store, product, and promotional knowledge to drive consistent sales.
• Escorted customers to products and pointed out complementary items to boost store sales.