Yasmyn Bond
Kenwick,Australia
Summary
Highly driven in the workforce, always willing and open to learning new skills and gaining experience. Proven leader and dedicated professional with a history of elevating customer satisfaction. Excels in problem-solving, leadership, organisation and cleanliness, achieving a significant increase in repeat business. Fostering high standards of service, self motivation and presentation.
Overview
8
8
years of professional experience
Work History
Bartender
Stirling Club
06.2024 - 08.2024
- Managed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, taking inventory and ensuring accurate accounting at the end of each shift.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Enhanced establishment's reputation, consistently receiving positive feedback and cultivating relationships with repeat customers
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Developed rapport with regular customers, fostering loyalty and repeat business through personalised service and order memory
- Upheld high standards of cleanliness, regularly cleaning, sanitising and organising serving/bar area, refrigeration and storage areas
Barista
Whalley's (United) Fuel Station
03.2023 - 08.2024
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team
- Conducted regular inventory checks of merchandise, minimising stock discrepancies and ensuring availability of popular items
- Provided exceptional customer service, resulting in repeat business from satisfied patrons
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary
- Assisted with vehicle maintenance tasks, such as checking oil levels and tire pressure, ensuring optimal performance for customers
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all hot and cold drinks served
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
- Adhered to strict food hygiene regulations, minimising risk of contamination or illness among customers
- Controlled line and crowd with quick, efficient service
- Listened carefully to customer requests and created personalised, delicious beverages, which improved sales
- Maintained and operated espresso machines, blenders, commercial ovens, and other equipment
- Monitored supply levels at counter and maintained customer areas to meet typical demands
Café / Shop Assistant
Denmark Bakery / Cafe
09.2022 - 03.2023
- Operated register to complete accurate cash, card and refund transactions
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
- Maintained clean and attractive displays to entice customer purchases
- Trained new employees on POS, customer service, safety and general operations to maximise team performance
- Supervised junior staff and regularly managed all the responsibilities involved in opening and closing the premises
- Consistently volunteered for extra shifts during holidays and other busy periods to alleviate staff shortages
- Operated commercial kitchen equipment including ovens, fryers and espresso machines
- Learned all barista menu item's preparation including off-label drinks to meet customer needs
- Successfully create all items on and off the barista menu to meet unique customer requirements
- Elevated customer loyalty with kind, knowledgeable service and ability to resolve problems
- Maintained cleanliness and sanitation of both work and dining areas to meet governmental health and safety guidelines
- Worked flexible schedule and extra shifts to meet business needs
Pharmacy Assistant - Retail Manager
Albany Plaza Discount Drug Store
01.2022 - 09.2022
- Merchandised over-the-counter goods and rotated stock
- Assisted pharmacists by receiving and filling prescriptions for customers
- Responded to patient questions regarding prescription and medication-specific issues
- Ordered all pharmacy supplies and ensured the correct levels of inventory in addition to, receiving and stocking these items onto shelves
- Recommended OTC devices or medication options to help mitigate individual symptoms
- Processed incoming drug orders by checking deliveries against paperwork and updating computer systems
- Counselled customers on medications, appropriate dosage and potential side effects
- Answered customer phone inquiries and provided assistance with prescriptions
- Collaborated with store manager to maintain daily operations
- Trained new pharmacy staff on computer systems and drug management protocols
- Managed opening and closing duties for pharmacy
Housekeeping
Harbourside/ Albany Apartments
07.2021 - 09.2021
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times
- Demonstrated flexibility in scheduling availability to accommodate in staffing needs due to vacations or absences among team members
- Streamlined housekeeping processes for increased efficiency and timely room turnover
- Enhanced guest satisfaction by maintaining a clean and sanitised environment in all hotel areas
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team
- Regularly prepared rooms with top-notch standards ensuring their preservation
Sandwich Artist
Subway
04.2021 - 09.2021
- Organised freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Prepared a variety of food according to customers orders following approved procedures
- Met sales targets by upselling customers on food items such as drinks, desserts and sides
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Operated cash register for cash, cheque and credit card transactions with excellent accuracy levels
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Properly prepped, labelled and stored ingredients to optimise freshness
Bakery Assistant
Denmark Bakery
06.2020 - 01.2021
- Operated commercial kitchen equipment and tools
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services
- Made and served café beverages including coffee with focus on speed, quality and consistency
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance
Deli Worker - Checkout Cashier
Supa IGA
08.2016 - 12.2019
- Prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
- Maintained clean workspaces to maximise productivity and safety including sanitising and high standard hygiene practises
- Opened new inventory and rotated stock by dates to maintain freshness
- Listened to customer requests and suggested additional items when appropriate to upsell products
- Encouraging loyalty programs to promote loyalty, satisfaction and sales numbers
- Replenished sales merchandise and organized shelves, racks and bins for optimal appearance
- Processed POS transactions, including cash and credit card purchases or refunds
- Including mentoring new team members on these operations and customer service strategies
- Carefully prepared orders by slicing, weighing and packaging
- Performed serving, cleaning and stocking to high standard to provide customer satisfaction
Skills
- Performance Improvement
- Strong Multitasking
- Fast Learner
- Communication
- Accurate Money Handling
- Problem Solving
- Self-Motivated
- Time Management
- Adaptability
- Attention to Detail
- People Management
- Organisation
- Leadership
- Cleanliness and Sanitation
- Proper Food Handling
- Honest and Dependable
- Stock Management
Timeline
Bartender
Stirling Club
06.2024 - 08.2024
Barista
Whalley's (United) Fuel Station
03.2023 - 08.2024
Café / Shop Assistant
Denmark Bakery / Cafe
09.2022 - 03.2023
Pharmacy Assistant - Retail Manager
Albany Plaza Discount Drug Store
01.2022 - 09.2022
Housekeeping
Harbourside/ Albany Apartments
07.2021 - 09.2021
Sandwich Artist
Subway
04.2021 - 09.2021
Bakery Assistant
Denmark Bakery
06.2020 - 01.2021
Deli Worker - Checkout Cashier
Supa IGA
08.2016 - 12.2019
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