Ashish Kumar
Armstrong Creek
Summary
Experienced retail management professional with a proven track record in operations and leadership. Recognized for driving store performance through effective team collaboration and strategic planning. Demonstrates expertise in inventory management, customer service, and staff training. Adaptable to dynamic environments, consistently achieving business objectives.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Viva Energy
04.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Console Operator
Reddy Express (VIVA Energy)
01.2022 - 03.2023
- Delivered primary customer support to internal and external clients, ensuring high levels of satisfaction.
- Implemented proactive strategies to address customer needs and resolve issues effectively.
- Provided coaching and mentorship to new hires, supporting their smooth integration into the team.
- Managed high-pressure situations professionally, resolving disputes and conflicts with composure.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
Assistant Manager, Customer Service
The Corner Servo
01.2017 - 01.2020
- Made hiring recommendations to enhance company productivity and profitability by selecting high-quality candidates.
- Monitored cash intake and deposit records, improving accuracy and reducing discrepancies.
- Drove repeat business by delivering exceptional customer service and addressing customer concerns with friendly, knowledgeable assistance.
- Mentored team members, fostering professional development and accountability in the workplace.
- Ordering stocks for the store.
Education
MBA - Business Administration and Management
Kaplan Business School
Melbourne, VIC01.2018
Bachelor of Computer Application - Information Technology
JIMS New Delhi
01.2013
Skills
- Incident Response
- Database Administration
- System Administration
- Storage Management
- Technical Support
- Problem-solving
- Customer service and engagement
- Inventory control
- Customer relations
- Staff supervision
- Store operations
Languages
Hindi
Native or Bilingual
Timeline
Assistant Store Manager
Viva Energy
04.2023 - Current
Console Operator
Reddy Express (VIVA Energy)
01.2022 - 03.2023
Assistant Manager, Customer Service
The Corner Servo
01.2017 - 01.2020
Bachelor of Computer Application - Information Technology
JIMS New Delhi
MBA - Business Administration and Management
Kaplan Business School
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