Maaz Maniar
Sydney,NSW
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
02.2020 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Business Development Manager
Business Kraft Industries
Uganda
06.2018 - 12.2019
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Conducted research on industry trends, competitor activities, and customer needs.
- Attended tradeshows and conferences to network with potential clients.
- Collaborated with marketing team members to design promotional materials.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
Mechanical Engineer
Simex Pneumatic Company
05.2014 - 05.2018
- Developed and tested mechanical components to ensure proper functioning.
- Analyzed project requirements and designed solutions for complex engineering problems.
- Conducted research into the feasibility, design, operation and performance of mechanical systems, components and processes.
- Performed calculations to determine load capacities, material stresses, deflections.
- Assisted with troubleshooting existing designs to identify potential issues or areas of improvement.
- Developed 3D models for product development using SolidWorks software.
- Collaborated with other departments on new product designs from concept to completion.
- Reviewed customer specifications to assess compliance with engineering standards or regulations.
- Maintained records of all activities related to mechanical engineering projects.
- Provided technical support during production process by identifying solutions for operational problems.
- Used CAD software to design and refine product concepts for manufacturability.
- Researched, designed and installed mechanical products or equipment to meet requirements.
Education
Bachelor of Technology (B.Tech) - Mechanical Engineering
Rajasthan Technical University
01-2014
Skills
- Product Knowledge
- Account updating
- Data Entry
- Complaint resolution
- Scheduling
- Inbound and Outbound Calling
- Customer Relations
Certification
- Google Data Analytics Certification – Google
- Lean Six Sigma Green Belt – GENGYAN GLOBAL™
Languages
English
Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Customer Service Representative
TTEC
02.2020 - 08.2024
Business Development Manager
Business Kraft Industries
06.2018 - 12.2019
Mechanical Engineer
Simex Pneumatic Company
05.2014 - 05.2018
Bachelor of Technology (B.Tech) - Mechanical Engineering
Rajasthan Technical University
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