Yassmin Mohamed
Melbourne,VIC
Summary
Accomplished and determined seeking an opportunity where I can contribute my knowledge and work abilities. Skilled at multitasking and practicing effective time management. Comfortable working in fast-paced service environment while providing quality service. Employs exceptional problem solving and conflict resolution skills to enhance customer experience.
Overview
4
4
years of professional experience
Work History
Cleaner
GJK
Collingwood, Vic
10.2023 - Current
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Provided assistance with laundry services when needed.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Adhered strictly to safety protocols while performing job duties.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Kept business entrances clean, tidy and professional in appearance.
- Followed company uniform, performance and security policies with every job.
- Followed safety processes for all manual and electric cleaning equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Restaurant Hostess
Savour Eats
Melbourne, Vic
08.2023 - 02.2024
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Volunteer
Doutta galla aged care
Melbourne, Vic
11.2019 - 12.2019
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Provided guidance and support to fellow volunteers during their shifts.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
- Resolved complaints or issues using strong customer service and engagement skills.
Education
Certificate III in Individual Support (Aging & Disability) -
Stirling Institute of Australia
Southbank, VICCertificate III in Health Services Assistance -
New Future
Melbourne, VICSkills
- Food Distribution
- Community Engagement
- Volunteer Recruitment
- Flexible Schedule
- Recordkeeping
- Organized and Efficient
- Teamwork and Collaboration
- Team Collaboration
- Disability Awareness
- Filing and Recordkeeping
- Attention to Detail
- vic Driver's License
- English & Arabic fluent speaking
- Documentation And Reporting
- Document Management
- Positive Attitude
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Cleaner
GJK
10.2023 - Current
Restaurant Hostess
Savour Eats
08.2023 - 02.2024
Volunteer
Doutta galla aged care
11.2019 - 12.2019
Certificate III in Individual Support (Aging & Disability) -
Stirling Institute of Australia
Certificate III in Health Services Assistance -
New Future
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