Yasu Mackenzie
Brinsmead,QLD
Summary
I worked for Citibank N.A. for 13 years, gaining experience by working in various departments through the company's step-up program.
A hardworking and passionate job seeker with strong organizational skills eager to secure Health Administration position. Ready to join the team to maintain professional and friendly clinic standards.
Completed Health Administration Cert III course which includes a First Aid/CPR course and vocational placement at Balance! Family Clinic in Edmonton. I carried out the check-in process for actual patients using Best Practice.
Excellent computer skills for both Windows and Mac.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Volunteer
Cairns Potters Club
01.2022 - Current
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Actively participated in staff meetings, contributing ideas for process improvement
- Maintained club membership up to date
Compliance Officer
Citibank N.A
03.2002 - 02.2004
- Managed compliance efforts, reporting and audits.
- Reduced risk exposure for company by identifying and addressing areas of noncompliance.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Support other teams to audit a subsidiary company
System Support Specialist
Citibank, NA
03.2001 - 02.2002
- Coordinated with vendors during hardware installation or repair processes to minimize disruption to daily operations.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with users.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Foreign Exchange Trading Assistant
Citibank, NA
10.1999 - 03.2001
- Monitored global financial news for potential market impact, keeping the team informed of relevant developments.
- Maintained up-to-date knowledge of industry regulations to ensure compliance in all trading activities.
- Supported senior traders with timely research on currency movements, contributing to improved decisionmaking.
- Prepared comprehensive reports on foreign exchange markets, aiding in strategic planning and forecasting.
- Developed strong relationships with clients, fostering trust and loyalty while promoting additional services offered by the firm.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
Banking Customer Service Representative
Citibank, NA
01.1995 - 10.1999
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Managed multiple priorities during peak periods, maintaining a high level of productivity without sacrificing quality of service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Bank Teller
Citibank, NA
04.1993 - 01.1995
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Reconciled cash drawer and resolved discrepancies.
Education
Certificate III - Health Administration
TAFE Queensland
TAFE FNQ03.2024
Associate of Arts - English Literature
Doshisha Women's University
Kyoto, Japan03.1993
Skills
Positive Attitude
Teamwork and Collaboration
Organised and Efficient
Medical software (BP)
Documentation Management
Active Listening
Call centre experience
Computer Proficiency
Payment Processing
Certification
- Health Administration Certificate III from TAFE Queensland
- Blue Card 1194974/3 Expiry 04 Sep 2028
- NDIS Worker Screening 21919876 Expiry 04/09/2028
Languages
English
Japanese
Referral
Kristine Herlihy
TAFE Queensland Health Senior Teacher
kristine.herlihy@tafeqld.edu.au
Lone White OEM
Cairns Potters Club President
lone@tpg.com.au
Timeline
Volunteer
Cairns Potters Club
01.2022 - Current
Compliance Officer
Citibank N.A
03.2002 - 02.2004
System Support Specialist
Citibank, NA
03.2001 - 02.2002
Foreign Exchange Trading Assistant
Citibank, NA
10.1999 - 03.2001
Banking Customer Service Representative
Citibank, NA
01.1995 - 10.1999
Bank Teller
Citibank, NA
04.1993 - 01.1995
Certificate III - Health Administration
TAFE Queensland
Associate of Arts - English Literature
Doshisha Women's University
- Health Administration Certificate III from TAFE Queensland
- Blue Card 1194974/3 Expiry 04 Sep 2028
- NDIS Worker Screening 21919876 Expiry 04/09/2028
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