Yawetau Salem

1.Grew revenue through strategic customer acquisition and business development initiatives.
2.Developed corporate partnerships that generated new lending, deposit, and transactional banking opportunities.
3.Created referral networks with accountants, real estate agencies, and property developers to drive sustainable lending growth.
4.Increased market share through proactive customer acquisition and relationship management strategies
6.Delivered strong commercial outcomes through strategic planning, sales leadership, and market expansion initiatives.

7.Developed new corporate banking relationships through targeted prospecting and referral networks.

• Managed corporate client portfolios, strengthening long-term relationships and account retention.
• Negotiated service terms with stakeholders to align solutions with business objectives.
• Coordinated cross-functional support for client requests, ensuring timely resolution and follow-through.
• Developed relationship strategies that expanded engagement across key decision-makers.
• Reviewed account activity to identify opportunities, risks, and service improvements.
• Advised internal teams on client priorities, expectations, and communication approach.
• Resolved escalated concerns with professionalism, preserving trust and service continuity.
• Monitored partnership performance and recommended actions to improve client satisfaction.
• Collaborated with cross-functional teams to develop customized financial products that addressed the specific needs of corporate clients.
• Championed customer-focused initiatives within the organization, leading by example in demonstrating a strong commitment to client satisfaction.

1.Executed the Board-approved growth strategy across sales, customer acquisition, lending, brand development, and customer experience.
2.Delivered PGK 120 million in lending settlements against a Board target of PGK 100 million, exceeding target by 20%.
3.Doubled lending settlements from PGK 60 million to PGK 120 million year-on-year.
Increased brand awareness and market presence through targeted growth initiatives and strategic partnerships.
4.Recruited, coached, and developed high-performing sales teams across the retail banking business.
5.Managed revenue growth, expense control, customer satisfaction, and operational performance.

6.Built client relationships to strengthen retention, renewals, and long-term account growth.

7.Directed sales team performance through coaching, accountability, and clear activity standards.

8.Reviewed sales forecasts and adjusted plans to improve targeting and resource allocation.

9.Collaborated with marketing and operations to improve lead quality and handoff consistency.

• Managing Business Growth and Profitability for Bank’s Priority Client portfolios.
• Managing focused customer retention programs initiatives, upselling, and cross-selling tailored solutions.
• Key Achievements
• Leveraging existing networks to identify and penetrate new business opportunities
• Sustainable client revenue growth
• Initiated collaboration and senior leadership alignment client strategies with organizational objectives.
• Development of Strategic business directives to improve client portfolio performance
• Identified issues, analyzed information, and provided solutions to problems.
• Delivered services to customer locations within specific timeframes.

• Led branch teams to deliver consistent customer service, operational control, and performance standards.
• Oversaw compliance with banking policies, risk procedures, and regulatory requirements across area branches.
• Coordinated sales, service, and lending activities to improve portfolio growth and customer retention.
• Monitored branch performance, identified gaps, and implemented corrective actions to strengthen results.
• Developed staff capability through coaching, feedback, and performance management support.
• Reviewed operational reports to ensure accuracy, accountability, and timely issue resolution.
• Built strong relationships with internal stakeholders to align branch delivery with business priorities.
• Improved workflow efficiency by standardizing processes and reinforcing service and control expectations.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.

1Led the Retail Banking Sales and Lending business, managing all Personal Lending teams and driving growth in home loans, personal lending, deposits, and transactional banking products.
Delivered revenue growth through customer acquisition, lending expansion, and strategic sales initiatives.
Established workplace banking partnerships with corporate organisations, attracting employees to bank with Kina Bank and generating new lending and deposit opportunities.
1.Built referral networks with accountants, real estate agencies, property developers, and business associations, creating sustainable lead-generation channels.
2.Increased market share through targeted customer acquisition and business development programs.
3.Improved customer retention and product penetration through relationship-deepening strategies.
4.Recruited, trained, coached, and developed high-performing lending and sales teams.
5.Collaborated with executive leadership to execute growth strategies aligned with the Bank's strategic objectives.

• Driving growth in SME initiatives nationwide and consumer lending.
• Provides leadership, direction and coaching, and operational oversight to ensure alignment with organizational objectives and exceptional customer experience.
• Key Achievements
• Guiding branch managers to achieve sales targets, enhance customer acquisition, and deliver sustainable revenue growth.
• Strategic business development across all branches
• Driving Collaboration to strengthen market presence
• Leadership, coaching, and operational oversight to meet organizational objectives
• Introduction of exceptional customer experience.

• Managing Growth within the Small to Medium Enterprise initiatives nationwide and consumer lending.
• Leadership of operational oversight to ensure alignment with organizational objectives and exceptional customer experience.
• Key Achievements
• Achieving annual lending volume targets for revenue growth and market share
• Guidance to drive branch managers and regional sales team to meet sales targets

• Multiple areas of responsibilities within the bank leading to my development within the industry.
• Key Achievements
• Developed and built my professional experience to be able to perform in management roles.
• Limited, Business Banking Manager - Alotau Nov 09 – June 2010
• Relationship Manager - Small Medium Enterprises, Port Moresby Feb 06 – Nov 09
• Personal Banking Manager – Lae Feb 05 – Feb 06
• Sales Manager – Kimbe Jul 03 – Feb 05
• Relationship Officer, Port Moresby Jan 01 – Jul 03
• Assistant Customer Service – Oct 97 - Jan 01
• General Hand Properties & Security Apr 95 – Oct 97
• Internal Relief Officer Mar 93 – Apr 95
• Branch officer, Enquiry clerk, Teller, proof operator Jan 91 – Mar 93