Yaxi (Lorna) LIN
Box Hill,VIC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sassy Thai Ringwood
02.2018 - 08.2018
- Provided high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Coordinated with other departments to facilitate efficient operations throughout organisation.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in customers.
Waitress
Indochine Vietnamese Restaurant
05.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained clean and organised dining area, contributing to pleasant atmosphere for guests.
- Utilised strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
Education
Bachelor of Arts - Arts
Monash University
Melbourne, VIC06.2027
Box Hill High School
Box Hill, VIC11.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Complex Problem-Solving
- Time management
- POS system
- Multitasking
- Self motivation
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Waitress
Indochine Vietnamese Restaurant
05.2022 - Current
Front Desk Receptionist
Sassy Thai Ringwood
02.2018 - 08.2018
Bachelor of Arts - Arts
Monash University
Box Hill High School
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