Yayah Rogers
Lynwood,Australia
Summary
Enthusiastic and knowledgeable gaming enthusiast with strong customer service skills seeking a position at EB Games. Eager to leverage my passion for video games and my limited experience in retail to provide an exceptional shopping experience for customers. Employee known for high productivity and efficiently completing tasks. Specialized in customer service, conflict resolution, and operational management to ensure smooth gaming experiences. Excel in teamwork, communication, and adaptability, leveraging these skills to thrive in fast-paced environments and maintain positive interactions with customers.
Overview
5
5
years of professional experience
Work History
Laser Machine Operator
Grainking
Cunderdin, WA
12.2022 - Current
- Uploaded proper program from machine control and established optimal laser cutting conditions.
- Loaded, installed and set up tools required for laser operation.
- Met time and quality expectations by completing accurate work in line with specifications.
- Moved steel plates, laser cut items and scrap metal using safe lifting practices.
- Complied with plant safety procedures to maintain safe production environment.
- Documented labor hours, supplies used and work completed in computer data collection system.
- Understood and executed orders given by laser programmer and senior production staff.
- Inspected completed work for conformance with specifications using visual and dimensional evaluations.
- Moved finished work to correct staging area for disposition.
- Trained and coached new team members on proper machine set-up procedures.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
Fuel Clerk
7-eleven
Forest Lake Wa
11.2021 - 12.2022
- Maintained inventory of all saleable items.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Promoted special offers and discounts to customers to maximize sales.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Created attractive merchandise displays to entice customers to make purchases.
- Facilitated sales of services and goods.
- Built trustful relationships with customers to encourage return visits.
Counter Staff Member
Hungry Jack's
Forrestdale, WA
07.2019 - 11.2021
- Managed multiple tasks in high-volume environment.
- Processed both cash and card purchases and returns.
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Relayed information about menu selections and featured products.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
High School Diploma -
Lynwood Senior High School
Parkwood, WA10.2021
Skills
- Active Listening) Developed and refined strong active listening skills during my tenure in laser cutting operations to effectively absorb crucial information
- Reading Comprehension) Leveraged exceptional reading comprehension abilities to interpret blueprints and written directives from superiors and clients with precision and effectiveness
- Effective Working Relationships) Employed outstanding communication skills, mindfulness, and courteous manners, demonstrating a consistent ability to instill trust among colleagues and customers This laid the foundation for cultivating strong and positive professional relationships
- Complex Problem-Solving Consistently exhibited a proactive approach in addressing challenges, regardless of their complexity, to ensure optimal functionality in machinery and customer satisfaction through effective problem resolution
- Time Management: Effectively implemented strategic time management practices to optimize workflow efficiency and consistently met deadlines, ensuring the timely completion of tasks and projects
- Strong work ethic Diligently committed to achieving excellence through persistent and dedicated efforts, consistently demonstrating a strong work ethic and a proactive approach to tasks and responsibilities
- Conflict Resolution Proven ability to mediate disputes and resolve conflicts effectively, ensuring positive outcomes for both customers and team members Skilled in active listening and finding common ground to foster a collaborative environment
- Suggestive Selling Proficient in utilizing suggestive selling techniques to enhance customer experience and drive sales Able to identify customer needs and recommend additional products that complement their purchases
- Positive and professional Cultivated a positive shopping atmosphere by engaging customers with enthusiasm and genuine interest in their needs
Timeline
Laser Machine Operator
Grainking
12.2022 - Current
Fuel Clerk
7-eleven
11.2021 - 12.2022
Counter Staff Member
Hungry Jack's
07.2019 - 11.2021
High School Diploma -
Lynwood Senior High School
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