Yazeed E. Al-Husban
Brighton Le Sands ,NSW
Summary
Experienced professional in project management, operations, and customer experience. Strong track record of leading cross-functional teams and driving project success. Demonstrated expertise in strategic planning, risk management, and stakeholder engagement. Known for fostering collaboration, adapting to changing requirements, and delivering timely and impactful outcomes. Skilled in resource allocation, process improvement, and conflict resolution, consistently applying a results-driven approach to every initiative.
Overview
19
19
years of professional experience
Work History
Head of Operations and Projects
Wirelesscomm
01.2022 - Current
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
- Oversaw contract negotiations with vendors and suppliers, securing favourable terms that contributed to cost savings on multiple projects.
- Oversaw contract negotiations with vendors and suppliers, securing favorable terms that contributed to cost savings on multiple projects.
- Mitigated risks by conducting thorough risk assessments and developing contingency plans, ensuring timely project delivery with minimal disruptions.
- Enabled cross-functional team collaboration by establishing regular touchpoints, enhancing information sharing and decision-making capabilities.
- Managed complex projects involving multiple teams across various geographic locations, ensuring seamless coordination and execution of tasks.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced time to completion.
- Optimized project deliverables by refining scope definition processes, minimizing scope creep while maintaining focus on essential objectives.
- Evaluated project performance data to identify areas for improvement, implementing targeted initiatives that increased overall effectiveness.
- Developed strong relationships with key stakeholders, facilitating effective communication and collaboration throughout the project lifecycle.
- Enhanced project success rates by establishing clear communication channels among cross-functional teams, leading to smoother collaboration and goal alignment.
- Effectively allocated resources across simultaneous projects according to priorities established by senior leadership, maximizing returns on investment.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Customer Operations Manager
Integrity Life Insurance
11.2020 - 11.2021
- Evaluated new tools and technologies for potential implementation, enhancing operational efficiency and customer experience where applicable.
- Developed comprehensive training programs for new hires, contributing to a knowledgeable and skilled workforce.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Managed daily workflow of the customer support team, ensuring timely response and resolution of customer inquiries.
- Enhanced customer satisfaction by implementing efficient operational processes and addressing customer concerns promptly.
- Coordinated with other departments to resolve inter-departmental challenges that affected service delivery, promoting seamless collaboration across functions.
- Analyzed trends in customer feedback for opportunities to improve products or services offerings, informing product development initiatives.
- Led regular team meetings to review performance metrics, discuss upcoming initiatives or changes in procedures, fostering open communication among staff members.
- Mentored team members to advance their skills and knowledge, fostering growth within the company.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Customer Care Manager /Campaign Manager
Toyota Australia
07.2018 - 10.2020
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.
- Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
- Managed department call volume of 200 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Regional Sales Manager
MOJO
02.2017 - 07.2018
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Operations Manager
KPG Souvenir
12.2013 - 01.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Interacted well with customers to build connections and nurture relationships.
Financial Controller
Bank of Jordan
03.2012 - 10.2013
- Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
- Managed payroll data entry and processing for the bank employees to comply with predetermined company guidelines.
- Maintained strong relationships with external auditors, facilitating smooth annual audit processes and addressing any concerns promptly.
- Conducted regular variance analyses between actual results and budget projections to identify trends or issues requiring further investigation or action by management staff.
- Ensured compliance with regulatory requirements by conducting thorough internal audits and implementing necessary corrective actions.
- Enhanced quality and currency of financial information by overseeing revenue collection systems.
- Worked with both internal and external users to create detailed financial reports.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
Operations Manager
Al Qanater
03.2009 - 02.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Accountant
Momtaz Abaza Company
01.2006 - 01.2009
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Prepared and filed tax forms to meet needs of customers.
- Identified significant tax savings opportunities by conducting in-depth research on applicable deductions and credits.
Education
MBA - Leadership And Enterprise
University of Sydney
Sydney, NSW01-2024
Bachelor of Accounting - Accounting
The University of Jordan
2011
High School Diploma -
GCS
12.2005
Skills
- Operational Excellence
- Business Analysis
- Organizational Development
- Safety Management
- Relationship Building
- Decision-Making
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Head of Operations and Projects
Wirelesscomm
01.2022 - Current
Customer Operations Manager
Integrity Life Insurance
11.2020 - 11.2021
Customer Care Manager /Campaign Manager
Toyota Australia
07.2018 - 10.2020
Regional Sales Manager
MOJO
02.2017 - 07.2018
Operations Manager
KPG Souvenir
12.2013 - 01.2017
Financial Controller
Bank of Jordan
03.2012 - 10.2013
Operations Manager
Al Qanater
03.2009 - 02.2012
Accountant
Momtaz Abaza Company
01.2006 - 01.2009
High School Diploma -
GCS
MBA - Leadership And Enterprise
University of Sydney
Bachelor of Accounting - Accounting
The University of Jordan
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