Yazmin Levi
Melbourne,Victoria
Summary
To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Service Advisor
Victoria University
01.2024 - Current
- Provide personalised academic advising to students, assisting with course selection, degree planning, and goal setting.
- Assist students with the enrolment process, including unit advice, selecting units, timetable, navigating to the student portal and resolving enrolment-related issues.
- Serve as a dedicated advocate for students, addressing their concerns and connecting them with campus resources and support services.
- Offer comprehensive advice on fees and financial matters, ensuring students understand their financial obligations and available support options.
Customer Service Subject Matter Expert
Australia Post
08.2021 - 01.2024
- Resolved escalated customer issues by implementing effective problem-solving strategies and providing efficient solutions
- Mentored junior staff members in handling challenging situations, increasing their confidence and expertise in managing tough cases effectively
- Handled sensitive customer information with discretion, adhering to strict confidentiality guidelines while resolving disputes or complaints
- Documented and detailed calls and complaints using call center's CRM database
Barista/Supervisor all rounder
Lukumades
02.2021 - 01.2023
- Enhanced customer experience by providing exceptional service and maintaining a clean workplace
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
- Monitored customer feedback to improve barista performance and customer service
- Trained new team members with positive reinforcement and respectful, encouraging coaching
Team member all rounder
Augustus Gelatery
10.2020 - 03.2021
- Collaborated with team members to coordinate tasks and maintain an efficient work environment
- Provided exceptional customer service, addressing inquiries and accommodating special requests when possible
- Utilised time management skills to prioritize daily tasks efficiently during busy periods
Team member/ Trainer crew
McDonalds
11.2018 - 03.2020
- Took customers food orders, effectively handled payment and maintained high level of customer service
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
Education
Bachelor of Law -
University of Tasmania
2028
Bachelor of Business in Marketing -
RMIT University
Melbourne, VIC2024
Diploma in Commercial Cookery and Patisserie -
William Angliss Institute
Melbourne, VIC01.2021
Skills
- High level of customer service
- Problem-solving skills
- Able to work as part of team
- High levels of cultural awareness
- Quick learner
- Documentation and reporting
- Service recommendations
- Product knowledge
- Cloud applications
- Documentation And Reporting
- Call management software
- Communication skills: written, verbal and non-verbal
Certification
- A Design Thinking Approach to Putting the Customer First, LinkedIn Learning, 2024
- Administrative Professional Foundations, LinkedIn Learning, 2024
Volunteer Experience
- Kensington Neighborhood House, Volunteer Food assistance, Melbourne, VIC, 02/2021 - 06/2021
- Food For Thoughts Outreach, Covid-19 volunteer food assistance, Melbourne, VIC, 07/2020 - 12/2020
References
- Thea Jane Abas,
Position: Team leader Australia post
Contact: thea-jane.abas@auspost.com.au, 0406269211
- Shaun Goh
Position: Operation Manager Australia post
Contact: Shaun.goh@auspost.com.au, 0481373114
Hobbies and Interests
- Hiking
- Tennis
- Baking
- Traveling
- Photography
- Creative writing
Timeline
Student Service Advisor
Victoria University
01.2024 - Current
Customer Service Subject Matter Expert
Australia Post
08.2021 - 01.2024
Barista/Supervisor all rounder
Lukumades
02.2021 - 01.2023
Team member all rounder
Augustus Gelatery
10.2020 - 03.2021
Team member/ Trainer crew
McDonalds
11.2018 - 03.2020
Bachelor of Law -
University of Tasmania
Bachelor of Business in Marketing -
RMIT University
Diploma in Commercial Cookery and Patisserie -
William Angliss Institute
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