Yazmin Reay
New Berrima,NSW
Summary
Hardworking and motivated professional with several years of experience and record of success within the hospitality industry. Solid history balancing team performance, customer service targets and business objectives. Motivated to gain further development and experience across the industry and compliance sector.
Overview
8
8
years of professional experience
Work History
Manager
Mittagong Hotel
Mittagong, NSW
11.2023 - 06.2024
- Monitored progress of business development activities and reported results to senior management.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Strictly comply with RSA and RSG licensing requirements.
- Reconciled daily transactions, balanced cash registers and deposit earnings.
- Assist staff in the service of food and beverages
- Maintained high standards of quality control, hygiene, health and safety.
- Manage guest hotel and accommodation reservations.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Point of sale (POS) operations
- Stock management and control
- EBT and Keno operations
- Monitored electronic gaming machines (EGM's) and patrons at risk of gambling harm.
- Completed EGM jackpot payouts
Food and Beverage Attendant
Robertson Public House & Kitchen
Robertson, NSW
10.2020 - 11.2023
- Responded quickly to customer complaints or special requests in a professional manner.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Ensured compliance with health and safety regulations within the restaurant.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Communicated effectively with kitchen staff regarding customer orders.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Processed payments and handled cash, credit, and debit transactions with accuracy.
- Effectively multitasked within fast-paced environment.
- Managed electronic gaming machines and patron payouts
- Managed EBT and Keno operations
- Implemented safer gambling activities monitoring patrons at risk of harm
Assistant Venue Manager
Moss Vale Hotel
Moss Vale
10.2020 - 03.2021
- Planned special activities and promotional campaigns to increase attendance at the venue.
- Scheduled maintenance activities for equipment used at the venue; monitored progress regularly.
- Ensured proper training was provided for all staff members working at the venue.
- Conducted regular meetings with staff to discuss upcoming events or changes to policies and procedures.
- Communicated with customers to convey information about events or activities.
- Scheduled and coordinated events and activities.
- Oversight of RSA and RSG compliance within the venue.
- Monitored performance metrics for the venue's operations.
- Communicated with vendors and suppliers to ensure competitive pricing
- Manage strict COVID regulations within the venue
Liquor Assistant
The Highlands Hotel
Mittagong, NSW
08.2020 - 10.2020
- Stocked shelves with merchandise, ensuring appropriate rotation of stock.
- Conducted regular inventory checks in order to maintain accurate records of stock levels.
- Performed opening and closing duties such as setting up displays, counting money in registers.
- Reconciled cash register tills at the end of each shift to ensure accuracy of sales transactions.
- Assisted customers in selecting the best beverages to meet their needs.
- Labeled bottles with price tags according to established policies and regulations.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 18.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Food and Beverage Server
Cheungs Court Chinese Restaraunt
Mittagong, NSW
01.2020 - 09.2020
- Greeted guests and provided menus.
- Suggested food and beverage items to customers based on their preferences.
- Checked back with guests to ensure satisfaction with their meals.
- Communicated with kitchen staff regarding order details and special requests from guests.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Followed proper sanitation standards when handling food and beverage items.
- Monitored guest consumption of alcohol to prevent intoxication levels in accordance with RSA.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared hot and cold coffee drinks according to customer request.
Customer Service Representative
Roadhound Electronics
Cardiff, NSW
09.2018 - 01.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Strived to exceed daily performance targets
Kitchen Hand
Hunger Therapy
Bowral, NSW
01.2016 - 12.2017
- Cleaned dishes, pots, pans and utensils.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Followed all health code guidelines when handling food items.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Kept records of food waste to track usage levels.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
Education
Certificate III - Hospitality
Barrington Training Services
02-2023
Certificate II - Hospitality
Barrington Training Services
03-2019
RSA / RSG -
Barrington Training Services
01-2018
Skills
- Staff Management
- Complex Problem-Solving
- Budget Control
- Time Management
- Policy Implementation
- Sales management
- Quality Assurance
Timeline
Manager
Mittagong Hotel
11.2023 - 06.2024
Food and Beverage Attendant
Robertson Public House & Kitchen
10.2020 - 11.2023
Assistant Venue Manager
Moss Vale Hotel
10.2020 - 03.2021
Liquor Assistant
The Highlands Hotel
08.2020 - 10.2020
Food and Beverage Server
Cheungs Court Chinese Restaraunt
01.2020 - 09.2020
Customer Service Representative
Roadhound Electronics
09.2018 - 01.2019
Kitchen Hand
Hunger Therapy
01.2016 - 12.2017
Certificate III - Hospitality
Barrington Training Services
Certificate II - Hospitality
Barrington Training Services
RSA / RSG -
Barrington Training Services
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