Yazmine Burns

•Built strong customer relationships to enhance loyalty and retention.

•Achieved and tracked monthly sales targets, customer feedback returns, finance penetration, accessory sales, aftermarket gross, Google reviews and training completion.

•Utilized internal programs (RevNext) and Microsoft Suite.

•Managed scheduling of diaries to optimize time allocation and productivity.

•Effective communication via email, phone, and in-person interactions.

•Resolved complaints and problems promptly to maintain customer satisfaction.

•Maintained professional presentation at all times to reinforce brand image.

•Managed four stores, advancing to largest location in Gold Coast region

•Elevated team Google rating from 2.3 to 4.7 stars through focused customer service initiatives.

•Oversaw training programs for new managers and team members across Gold Coast stores. •Held full responsibility for store operations, including rostering and inventory management.
•Implemented strategies for enhancing team development and visual merchandising standards.

• Drove KPI achievement through effective team management practices.

•Ensured exceptional customer experience by prioritizing staff training and engagement. •Facilitated stock takes and maintained accurate inventory levels across all locations.

• I was promoted within the role from team member to Store Manager within 6 months of employment at this store by my Area Manager.

• Trained new staff in front-of-house procedures, customer relations and cleaning. Answered questions about store policies and addressed customer concerns. Used cash and OLTP systems to promptly and accurately fulfill customer orders. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

• Collaborated with Sales Consultants to fulfill customer orders efficiently. Employed critical thinking to analyze problems, evaluate solutions, and make informed decisions. Recorded and monitored inventory levels, conducting audits to identify and rectify inaccuracies. Welcomed visitors and customers, providing assistance and answering inquiries to enhance retention. Assisted staff with clerical tasks, supporting daily operations and special projects.