Ybal Timoleon Locus
Padstow Sydney,Australia
Summary
My Name is Ybal Timoleon Locus but most people know me as 'Tim', I am Looking to improve my sales skills and to establish myself as a salesman. I acquired my first customer service role at the age of 16 and have added 5 years worth of experience to it, ranging from retail and door to door sales. I understand that there is a lot to learn in the sales industry as well as many different skills to build upon. I hope to build those skills through your business and I am very eager to learn and be around other people with a similar mindset and desire for success. If you are looking for someone that is driven, open minded and hard working then look no further, you've found your man.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatch & Warehousing
PVH
Sydney, NSW
06.2022 - Current
- Utilized problem-solving skills to troubleshoot any logistical problems that arose during the dispatch process
- Maintained accurate records of all dispatched orders and shipment information utilizing database software
- Assisted in optimizing operational procedures within the dispatch team while adhering to safety standards
- Analyzed data from multiple sources to determine optimal routing for shipments based on customer requirements and budget constraints
- Created detailed reports to track progress against goals related to customer satisfaction, cost savings, on-time deliveries
- Developed strong interpersonal communication skills while interacting with customers, carriers and internal personnel
- Generated weekly summary reports outlining key metrics such as number of shipments delivered, average transit time per shipment
- Tracked shipments using specialized software to ensure timely delivery
Customer Service & Marketing
Mick Simmons Sports
Sydney, NSW
04.2022 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Analyzed sales trends to forecast future needs of customers.
- Monitored online reviews from customers to ensure quality standards were met.
Retail Sales Assistant
Target, Tkmaxx & Rivers
Canberra, Cairns, ACT & QLD
07.2017 - 02.2022
- Greeted customers warmly upon entering the store, offering assistance when needed
- Handled difficult customer situations calmly and professionally, resolving issues in an efficient manner
- Provided excellent customer service by efficiently responding to customer inquiries and needs
- Greeted customers and engaged in conversation to assess needs
- Maintained a clean work environment by organizing merchandise displays and tidying up the sales floor
- Assisted in training new staff members on retail processes, customer service protocols, and operational standards
- Used effective communication techniques when interacting with customers over the phone or online
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
Laborer (School Holidays)
Loctons Traffic Solutions & R&T Landscaping
Canberra, ACT
04.2019 - 10.2019
- Performed manual labor tasks such as digging ditches, lifting objects and shoveling materials
- Maintained all safety protocols while working on job sites, including wearing personal protective gear
- Worked collaboratively in diverse environment with various employees
- Cleaned up debris from construction sites using rakes, brooms and other equipment
- Unloaded equipment from trucks and transported materials to various site locations
- Organized tools and equipment in an efficient manner to maximize productivity on job sites
- Ran errands and picked up new supplies for supervisors
- Used protective clothing and safety equipment according to industry regulations
- Utilized hand tools and machines to remove dirt, rocks, and debris away from job sites
- Removed waste and damaged equipment from work areas to prevent accidents
- Transported materials to work sites using flatbed trucks or trailers
- Assisted with demolition of existing structures and infrastructure
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery and equipment
- Read plans, instructions or specifications to determine work activities
Education
Accredited Course -
Erindale College
Canberra01.2019
St Mary Mackillop
Canberra01.2017
Skills
- Deal Negotiations
- Understanding Customers Needs (Listening)
- Adaptive Learning
- High Stress Tolerance
- Sales Presentation
- Ability to replace old habits and pick up new ones
- Time Management
- Sales Expertise
- Product researching
- Role dedication
- Staff Training
Certification
- Construction White Card
- Asbestos Awareness
- Fork Lift License
- Drivers License
Affiliations
- Boxing
- Cougars ACT Oztag Team 2015
- U13 Brumbies Rugby Union Team
- U16 ACT Barbarians 7s Team
References
References available upon request.
Timeline
Dispatch & Warehousing
PVH
06.2022 - Current
Customer Service & Marketing
Mick Simmons Sports
04.2022 - Current
Laborer (School Holidays)
Loctons Traffic Solutions & R&T Landscaping
04.2019 - 10.2019
Retail Sales Assistant
Target, Tkmaxx & Rivers
07.2017 - 02.2022
Accredited Course -
Erindale College
St Mary Mackillop
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