Ye-ha Joo
Mansfield,Qld
Summary
Dedicated and detail-oriented nursing student with extensive experience developed through the theoretical education and clinical placement. Equipped with strong organizational skills, a compassionate approach to patient care, and the ability to manage administrative tasks efficiently. Fluent in Korean, English, and Japanese, with a proven ability to collaborate effectively in diverse healthcare settings. Committed to delivering high-quality patient care and contributing to team success in fast-paced clinical environments. Anticipating Bachelor of Nursing graduation in December 2024, with hands-on experience in various clinical placements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service
The Sushi Shack
12.2016 - Current
- Provided exceptional customer service while managing escalated complaints or concerns.
- Provided excellent customer service, addressing patient concerns promptly and professionally.
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
- Strengthened client relationships through exceptional customer service and prompt followups.
- Maintained strong customer relations and effective customer service standards.
- Enhanced efficiency by implementing streamlined procedures and updated technology.
Customer Service Cashier
The Cheesecake Shop
06.2009 - 09.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved complaints with professionalism and empathy
Education
Bachelor of Nursing -
Griffith University
Nathan, QLD12.2024
Certificate III - Individual Support
Queensland TAFE
Southbank, QLD01.2020
High School Diploma -
Mansfield State High School
Mansfield, QLD11.2014
Skills
- Use of technology
- Problem Solving and Critical Thinking
- Interprofessional Communication and engagement
- Strong enthusiasm to learning new knowledge and technology
- Collaborative Teamwork
- Fluent multi language skill
- Problem Identification and creative solutions
Certification
- AMEB 4th Flute, 2011
- Certificate I in Business, 2013
- Certificate III in Individual Support, 2020
- Certificate for First Aid & CPR, 2024 (Expires: First Aid 2027, CPR 2025)
- Certificate for Mental Health First Aid, 2024 (Expires 2027)
Additional Information
- Police Check (Issued: 06/11/2023)
- Blue Card (Voluntary, Expiry Date: 2027/03/11)
- NDIS Worker Screening (Voluntary, Expiry Date: 26/10/2026)
Languages
English
Full Professional
Korean
Native or Bilingual
Japanese
Professional Working
Timeline
Customer Service
The Sushi Shack
12.2016 - Current
Customer Service Cashier
The Cheesecake Shop
06.2009 - 09.2016
Bachelor of Nursing -
Griffith University
Certificate III - Individual Support
Queensland TAFE
High School Diploma -
Mansfield State High School
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