Ye Liu
Brisbane,QLD
Summary
Dynamic leader with a proven track record at KFC Franchise and Hell Pizza New Zealand, excelling in operations management and staff development. Enhanced customer satisfaction and achieved financial growth through strategic planning and effective relationship building. Skilled in fostering employee engagement and executing cost control measures, driving business success.
Overview
16
16
years of professional experience
Work History
Owner and Director
KFC Franchise
05.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Owner and Director
Hell Pizza New Zealand
10.2008 - 02.2012
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Education
J.D. - Economics
Shenzhen Univercity
Shenzhen China07.2010
Skills
- Customer Relations
- Staff Management
- Employee Development
- Relationship Building
- Verbal and written communication
- Business Management
- Operations Management
Languages
English
Elementary
Chinese (Mandarin)
Elementary
Timeline
Owner and Director
KFC Franchise
05.2013 - Current
Owner and Director
Hell Pizza New Zealand
10.2008 - 02.2012
J.D. - Economics
Shenzhen Univercity
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