YE LOU
Summary
Dynamic Clinic Manager with a proven track record at IMAMI Clinic, enhancing patient care coordination and clinical management. Spearheaded infection control measures and reduced wait times, significantly improving patient satisfaction. Skilled in administrative leadership and empathetic patient support, adept at fostering team collaboration and efficiency. Successfully implemented cost-saving strategies, boosting profitability.
Overview
16
16
years of professional experience
Work History
Clinic Manager
IMAMI Clinic
10.2022 - Current
- Developed comprehensive care plans for patients, ensuring consistency in treatment and follow-up visits.
- Implemented infection control measures to maintain a safe and hygienic clinical setting for both patients and staff.
- Reduced patient wait times with effective triage and resource allocation strategies.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Verified and reconciled service charges with insurance companies and payment providers.
- Maintained knowledge of standardized medical billing codes.
Store Manager
Sharetea
03.2018 - 09.2022
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reduced inventory shrinkage through effective loss prevention techniques and diligent monitoring of stock levels.
- Established and maintained a store atmosphere that was visually appealing, clean, and well-organized to maximize customer engagement.
Store Manager
The $2 Superstore
08.2008 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Nursing
Deakin University
Melbourne, VIC06-2008
Skills
- Administrative leadership
- Clinical management
- Employee training
- Special event planning
- Scheduling
- Patient care coordination
- Records management
- Training and mentoring
- Administrative staff supervision
Languages
Mandarin
Native or Bilingual
Timeline
Clinic Manager
IMAMI Clinic
10.2022 - Current
Store Manager
Sharetea
03.2018 - 09.2022
Store Manager
The $2 Superstore
08.2008 - 03.2018
Nursing
Deakin University
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