Ye Xu
Sydney
Summary
Personable and highly motivated individual with talent for building strong customer relationships and driving sales growth. Possesses deep understanding of customer service principles and sales strategies, demonstrated through effective communication and problem-solving skills. Committed to delivering exceptional results and fostering positive customer experience.
Overview
4
4
years of professional experience
Work History
Manager, Sales and Customer Support
Modolife Discount Variety Store
02.2023 - Current
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
- Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
Receptionist
Asian Market
08.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Intern Architect
Railway Company
11.2021 - 01.2022
- Developed 3D renderings and presentation materials for client meetings, aiding in the visualization of proposed designs.
- Assisted in the development of design concepts, translating client requirements into functional and aesthetically pleasing spaces.
- Conducted site visits to monitor construction progress and ensure compliance with design specifications.
- Supported senior architects in schematic design phase, refining ideas through sketches and digital models.
Education
Master of Project Management - Project Management
University of Sydney
Sydney, NSW06-2025
Bachelor of Architecture And Environments - Architecture
University of Sydney
Sydney, NSW11-2023
Skills
- Sales presentations
- Coaching and mentoring
- Sales strategy development
- CRM software expertise
- AutoCAD expertise
- Architectural visualization
- Space planning
- Design development
- Microsoft Excel proficiency
Languages
Chinese
Native or Bilingual
English
Professional Working
Timeline
Manager, Sales and Customer Support
Modolife Discount Variety Store
02.2023 - Current
Receptionist
Asian Market
08.2022 - 01.2023
Intern Architect
Railway Company
11.2021 - 01.2022
Master of Project Management - Project Management
University of Sydney
Bachelor of Architecture And Environments - Architecture
University of Sydney
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