Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YE YUAN

Sydney,NSW

Summary

A confident Table Game Dealer with a strong background in customer service, formulation and maintenance. Create exciting, relaxed atmosphere, encouraging patrons to return for additional visits. Ability to multi-task and maintain a consistently high standard of work under pressure and to motivate colleagues. Ready to learn and adapt to the next level of new workplace. I am here to seek a position as a workforce scheduler, being able to effectively manage and optimize staff schedules to ensure adequate coverage while maximizing efficiency and productivity within an organization.

Overview

4
4
years of professional experience

Work History

TABLE GAMES DEALER

The Star Entertainment
02.2021 - Current
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

RETAIL ASSISTANT

Aisun Beauty and Health
03.2020 - 01.2021
  • Promoted sales by assisting customers and offering suggestions
  • Responsible for ensuring store appearance is always clean and presentable
  • Organized grand opening promotion online and in store, and attracted potential customer stepping in the store
  • Delivered excellent products and customer service, building fantastic reputation in the local community
  • Communicated with team members effectively, resolving issues and fostering cooperation

Education

Human Resources Management And Sociology

University of Sydney
Camperdown, NSW

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Team player mentality
  • Patience and composure
  • Conflict Mediation
  • Decision Making Aptitude
  • Stress Tolerance
  • Strong mathematical skills
  • Time Management

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

TABLE GAMES DEALER

The Star Entertainment
02.2021 - Current

RETAIL ASSISTANT

Aisun Beauty and Health
03.2020 - 01.2021

Human Resources Management And Sociology

University of Sydney
YE YUAN