Yealina Mae Epiz Ortega
Munno Para,Australia
Summary
Reliable, positive, and adaptable individual with strong communication and cross-cultural skills developed through working with diverse communities, including involvement in the Australian refugee ARA program. Experienced in analytical problem-solving, collaboration, and critical thinking through participation in STEM Girls Programs. Seeking an opportunity within a supportive and values-driven organisation where I can contribute to team success, continue developing my technical and interpersonal skills, and make a meaningful impact within the community.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Datacom
Modbury, SA
05.2026 - Current
- Managed inbound and outbound call center operations to address passport-related inquiries effectively.
- Resolved passport issues while maintaining confidentiality and privacy during identification processes.
- Issued federal and national police clearances in accordance with regulatory requirements.
- Executed photo cropping and adjustments to enhance quality of MBIE passport applications.
- Operated multiple government systems for efficient data verification and assessment.
Hospitality Crew Member
Nandos
Munno Para, Australia
06.2025 - Current
- Worked in both front and back of house, including food handling, kitchen preparation, and customer service in a high-volume restaurant environment.
- Operated POS systems, processed customer orders, and ensured timely delivery of food and beverages.
- Resolved customer complaints effectively, enhancing customer satisfaction and loyalty.
- Prepared and handled food in accordance with strict hygiene and food safety standards.
- Supervised and trained new team members, facilitating a smooth onboarding experience.
- Completed training modules to ensure compliance with OHS regulations.
Retail Assistant
Cheap as Chips
Munno Para, Australia
06.2024 - 07.2026
- Delivered friendly, helpful customer service, ensuring clean, organized, and well-presented retail environment for enhanced shopping experience.
- Delivered high-quality customer service and resolved customer complaints calmly and professionally to full resolution.
- Processed cash and transactions accurately using registers and POS systems, contributing to efficient checkout operations.
- Managed stock replenishment, stockpiling, and rotation in line with merchandising standards.
- Conducted stock takes and supported inventory control, ensuring accurate stock levels for effective replenishment.
- Ensured adherence to OHS policies and maintained store compliance and safety standards.
Electrician
LAI Switchboards Australia
Ferryden Park, Australia
07.2023 - 07.2023
- Assisted electricians in assembling and wiring industrial switchboards, contributing to timely project completion.
- Supported cable preparation, cutting, and termination tasks, ensuring quality standards were met under supervision.
- Observed and learned to interpret electrical diagrams and wiring layouts.
- Followed strict safety procedures and maintained a tidy work environment.
- Gained hands-on experience with electrical manufacturing processes and workplace standards, enhancing practical skills in the field.
Education
Cert III Information and Technology -
TAFE SA
12-2025
DADF Long Tan Youth Leadership Award
Mark Oliphant College
01-2022
Cert III Hospitality -
SYC
Elizabeth12-2025
Year 12 -
Mark Oliphant College
12-2025
STEM Girls Program
Mark Oliphant College
12-2025
Barista Accreditation Short Course -
SYC Training
12-2024
Leadership Program
Australian Refugee Association
01-2025
Duke of Edinburgh's Bronze Award
Mark Oliphant College
01-2022
Skills
- Customer service principles
- Customer Inquiry Resolution
- Customer resolution
- Data verification
- Intermediate IT support
- System Navigation Support
- Operational System Knowledge
- Attention to detail
- Team Coordination
- Team collaboration
- Cross-Cultural Communication
- Critical thinking
- STEM-Based Problem Solving
- Self-motivation
- Initiative
- Fast learner
Timeline
Customer Service Representative
Datacom
05.2026 - Current
Hospitality Crew Member
Nandos
06.2025 - Current
Retail Assistant
Cheap as Chips
06.2024 - 07.2026
Electrician
LAI Switchboards Australia
07.2023 - 07.2023
Cert III Information and Technology -
TAFE SA
DADF Long Tan Youth Leadership Award
Mark Oliphant College
Cert III Hospitality -
SYC
Year 12 -
Mark Oliphant College
STEM Girls Program
Mark Oliphant College
Barista Accreditation Short Course -
SYC Training
Duke of Edinburgh's Bronze Award
Mark Oliphant College
Leadership Program
Australian Refugee Association