Yeameem Al Karim
Sydney,NSW
Summary
Dedicated Customer Service Operator proficient in fostering strong customer relationships and swiftly addressing issues to enhance satisfaction and uphold company reputation. Core competencies include active listening, effective communication, and problem-solving in dynamic environments. Achievements encompass refined customer service procedures that significantly boosted efficiency and improved overall customer experiences. Additionally, possesses advanced interpreting skills that maintain the emotional integrity of translations while navigating cultural nuances.
Overview
1
1
year of professional experience
Work History
Customer Service Operator
Shwapno
Dhaka, Bangladesh
01.2021 - 06.2021
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Took special orders in person and over telephone, generating additional revenue every month.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Explained billing invoices and accounting statements to customers.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Processed orders accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments for goods purchased.
Volunteer
Brac
Dhaka, Bangladesh
08.2020 - 12.2020
- Made referrals to utilize community resources for resident's needs.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Prepared petitions, complaints and subpoenas for abuse cases presented in court.
Education
Bachelor of Science - Computer Science
University of New South Wales
Sydney, NSW11-2028
Skills
- Negotiation
- CRM software
- Merchandise upselling
- Retail marketing
- Assertiveness
- Typing speed
- Cash handling
- Documentation and reporting
Timeline
Customer Service Operator
Shwapno
01.2021 - 06.2021
Volunteer
Brac
08.2020 - 12.2020
Bachelor of Science - Computer Science
University of New South Wales
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