Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Yana Kearns

Surfers Paradise,QLD

Summary

I am an accomplished professional with a diverse background spanning finance, public relations, insurance and healthcare administration. Over my career, I have consistently demonstrated a strong aptitude for analytical thinking, risk management, and decision-making, making me a valuable asset in any role. My expertise in maintaining compliance with regulations, cultivating client relationships, and achieving and surpassing key performance indicators (KPIs) has consistently driven success. With a knack for identifying and capitalizing on business development opportunities, I am a results-oriented individual who thrives in dynamic environments.

Overview

15
15
years of professional experience

Work History

FX Broker/ Account Manager

TorFX
12.2021 - Current
  • Risk management in foreign exchange trading, Financial market research and analysis, Monitoring market trends and trading activities, Generating reports on financial services and FX market, Maintaining compliance with financial regulations, Cultivating and nurturing client relationships, Portfolio management for 100+ clients, Organizing economic meetings, Meeting or exceeding KPIs consistently, Identifying business development opportunities

PR Executive Account Manager

Property Leisure & Tourism
02.2018 - Current
  • Used [Software] to create and distribute press releases to media outlets.
  • Mentored junior team members, providing guidance and support in their professional development within the PR industry.
  • Conducted media training for company executives and business leaders.
  • Developed and promoted corporate brand, images and identity to media and public.
  • Led crisis communications and media relations activities in response to challenging situations.
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends.
  • Continuously improved PR processes through regular evaluations and adjustments, ensuring optimal efficiency and client satisfaction.
  • Provided counsel and guidance to clients on messaging strategy during times of organizational change or crisis situations.
  • Increased brand awareness through development and implementation of successful public relations campaigns.
  • Coordinated with design teams to produce visually appealing collateral materials that supported overall PR efforts.
  • Organized and facilitated high-profile events, resulting in increased brand awareness and positive press coverage.
  • Managed a diverse portfolio of clients, ensuring timely delivery of quality PR services tailored to their specific needs.
  • Enhanced client reputation by managing crisis communications and mitigating negative publicity.

Medical Administration & Practice Management

Sundale Medical
01.2018 - 02.2020
  • Patient reception and appointment booking, Managing patient paperwork and data accuracy, Scheduling follow-up appointments, Handling mail, billing, filing, and scanning, Efficient telephone communication, Document preparation with confidentiality, Practice services coordination, Ordering and maintaining practice supplies

Customer Service Officer, Case Manager

NIB Medical Insurance
02.2015 - 12.2018
  • Customer service for medical insurance clients, Case management responsibilities/ Emergency Assistance for Travel Incidents

Equities Trader

ComSec, CBA
02.2009 - 04.2011
  • Provided timely insights into market trends for the benefit of internal stakeholders and clients alike.
  • Liaised with customers and funding sources to identify and remove roadblocks to business funding.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Worked closely with technology teams to develop proprietary trading systems tailored to specific business needs.
  • Maintained strict compliance with industry regulations, minimizing potential legal risks and penalties.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Monitored real-time market events, adjusting trading strategies to capitalize on opportunities and minimize risks.
  • Participated in client meetings to gain a deeper understanding of their investment objectives and risk tolerance, tailoring trading strategies accordingly.

Education

Skills

  • Efficient workload management and team support
  • Adaptability to diverse opinions and work practices
  • Effective communication and knowledge sharing
  • Strong time management and pressure handling
  • Proficient in independent and team work environments
  • CPR Certified
  • Blue Card Holder
  • Clean criminal, bankruptcy, and credit records

Languages

Russian
Ukrainian
English

References

Upon Request

Timeline

FX Broker/ Account Manager

TorFX
12.2021 - Current

PR Executive Account Manager

Property Leisure & Tourism
02.2018 - Current

Medical Administration & Practice Management

Sundale Medical
01.2018 - 02.2020

Customer Service Officer, Case Manager

NIB Medical Insurance
02.2015 - 12.2018

Equities Trader

ComSec, CBA
02.2009 - 04.2011

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Yana Kearns