Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yeemee Wong

Ultimo,NSW

Summary

Dynamic hospitality professional with extensive experience in contemporary dining environments. Proven track record of leading diverse teams to operational excellence and exceptional guest experiences.

Expertise in food and beverage operations, including inventory management, menu planning, and quality control. Highly organized with effective time management skills, and proficient in utilizing POS systems and Microsoft Office Suite.

Exceptional communicator adept at building rapport to foster a positive work environment. Skilled in social media management, content creation, and financial oversight.

Prepared to contribute leadership as an Assistant Manager, leveraging managerial insights to drive exceptional service and foster business growth at your establishment

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

Goji Modern Asian Cuisine
10.2022 - 04.2024
  • Oversaw all aspects of front and back of house operations in a contemporary dining environment, ensuring exceptional service delivery and adherence to high-quality standards
  • Collaborated with senior management on strategic initiatives, including new menu launches, marketing campaigns, and operational improvements
  • Conducted regular performance reviews and provided constructive feedback to team members, contributing to a cohesive and motivated workforce
  • Implemented training programs focused on enhancing staff product knowledge and service standards leading to low staff turnover
  • Ensured compliance with health, safety, and sanitation standards, maintaining a safe and welcoming environment for patrons and staff
  • Built and maintained strong relationships with suppliers, vendors, and local community members to support business operations and growth
  • Managed financial aspects such as cost control, and revenue optimization. Excluding set up costs
  • Coordinated staff scheduling to optimize labor costs

Assistant Manager

Goji Modern Asian Cuisine
04.2022 - 10.2022
  • Supported the Restaurant Manager in daily operations, including staff supervision, scheduling, and training to uphold service standards and guest satisfaction
  • Coordinated with kitchen staff to ensure efficient food preparation and timely delivery of orders, optimizing workflow and minimizing wait times.
  • Maintained a clean, safe, and organized restuarant environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Stepped into various roles such as section waitress, waitress, and runner as needed to ensure smooth operations
  • Addressed guest inquiries, concerns, and complaints promptly and professionally, ensuring positive resolution and enhancing overall guest experience.
  • Contributed to the development and implementation of promotional strategies and special events to drive sales and increase restaurant visibility.
  • Managed cash handling procedures and ensured accuracy in financial transactions, maintaining accountability and integrity in financial operations

Waitress

Soco Cuisine
01.2022 - 04.2022
  • Greeted and seated guests promptly, presenting menus and explaining daily specials, including detailed descriptions of dishes and beverages
  • Took accurate food and beverage orders, carefully noting special requests, dietary restrictions, and allergies, and entered them into the POS system.
  • Served food and drinks promptly, ensuring correct orders, appropriate presentation, and adherence to restaurant standards.
  • Monitored guest satisfaction throughout the meal, addressing any issues, complaints, or special requests promptly and professionally.
  • Upsold menu items and specials to guests by providing detailed descriptions and recommendations, increasing sales and enhancing the overall dining experience.
  • Fostered a welcoming and inclusive environment for guests, ensuring a memorable dining experience that encouraged repeat visits.
  • Adhered to all health and safety regulations, ensuring a safe environment for guests and staff.

Education

Bachelor of Business Administration -

University of Western Sydney
Sydney, NSW

Diploma in Accounting -

University of Hong Kong
Hong Kong

Higher School Certificate
Sydney, NSW

Skills

  • Proven ability to manage and motivate diverse teams to achieve operational goals
  • Strong understanding of food and beverage operations, focused on delivering exceptional guest experiences
  • Excellent organizational and time-management skills; capable of prioritizing tasks effectively
  • Proficient in POS systems and Microsoft Office Suite
  • Exceptional verbal and written communication skills; skilled at building rapport with guests and team members
  • Experienced in managing social media accounts and creating engaging content
  • Solid background in accounting and financial management, contributing to operational efficiency
  • Strategic planning and decision-making in fast-paced environments
  • Customer service excellence and conflict resolution skills
  • Training and development of staff to enhance performance and service delivery

Certification

RSA

Barista

Food Safety Supervisor

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Timeline

Manager

Goji Modern Asian Cuisine
10.2022 - 04.2024

Assistant Manager

Goji Modern Asian Cuisine
04.2022 - 10.2022

Waitress

Soco Cuisine
01.2022 - 04.2022

Bachelor of Business Administration -

University of Western Sydney

Diploma in Accounting -

University of Hong Kong

Higher School Certificate

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Yeemee Wong