YEENOK CHAN
Melbourne,VIC
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
In addition, I am a detail-oriented team member with excellent organisational abilities. Capability to manage multiple concurrent initiatives with a high degree of precision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
White + Wong's Chadstone
06.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Communicating orders to the kitchen staff and ensuring any special requests or dietary restrictions are conveyed explicitly.
- Serving food and beverages to customers in a timely manner while ensuring that their orders are accurate and meet their expectations.
Waitress
Tao Tao House
03.2023 - 05.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Communicating orders to the kitchen staff and ensuring any special requests or dietary restrictions are conveyed explicitly.
- Serving food and beverages to customers in a timely manner while ensuring that their orders are accurate and meet their expectations
Receptionist
Leisure And Culture Services And Department
03.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Aid customers in making reservations and resolving issues such as emergency call and casual appointments
Administrator
Creative Enterprise Holdings Limited
07.2020 - 01.2021
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- · Manage both internal and external communication, including answering phone calls, responding to emails, distributing memos, and communicating with customers and suppliers.
Retail Salesperson
Uniqlo
09.2019 - 12.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor of Science - Exercise And Sports Science
Deakin University
Melbourne, VIC11.2024
Skills
- Covid Symptom Screening
- Cool Under Pressure
- Table Preparation
- Warm and Friendly
- Hospitality Service Expertise
- Sales Expertise
- Operations Management
- Scheduling
- Work Planning and Prioritization
- Documentation
- Product Merchandising
- Customer Needs Assessments
- Suggestive Selling
Certification
- Responsible Service of Alcohol, Short Courses Australia - 29 May 2023
Timeline
Waitress
White + Wong's Chadstone
06.2023 - Current
Waitress
Tao Tao House
03.2023 - 05.2023
Receptionist
Leisure And Culture Services And Department
03.2021 - 01.2022
Administrator
Creative Enterprise Holdings Limited
07.2020 - 01.2021
Retail Salesperson
Uniqlo
09.2019 - 12.2019
Bachelor of Science - Exercise And Sports Science
Deakin University
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