YEHAN FERNANDO
Burwood, Melbourne,Victoria
Summary
I am a motivational leader and an organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager - Group Risk and Compliance
GTN Technologies
Colombo, Sri Lanka
07.2020 - 03.2024
- Support the Head of Department by overseeing the tasks assigned to each team under his purview and provide end of day/month evaluations
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delivered training and guidance to new trainees
- Ensuring the relevant KPIs are met on a quarterly basis.
- Implemented new procedures or systems to improve efficiency within the organization.
Admin/Cashier (Part Time)
White Rose Restaurant
Panadura, Sri Lanka
03.2022 - 09.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Assistant Manager - Compliance Operations
HSBC Electronic Data Processing Lanka Ltd
Colombo, Sri Lanka
07.2011 - 10.2019
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
Marketing Executive
Colombo Communications Limited
Colombo, Sri Lanka
10.2010 - 07.2011
- Scheduled meetings and communicated with corporate and retail marketing business associates
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
- Implemented new strategies and proposals satisfying to customer needs to attract new business relations
- Implemented creative advertising tactics across multiple platforms to maximize visibility.
- Produced weekly reports on key performance indicators related to marketing initiatives.
- Monitored competitor activities and prepared detailed reports on their performance metrics.
Education
Graduate Diploma - Business Management
BMS Institute
Sri Lanka12.2020
Diploma - Risk Compliance
Institute of Bankers of Sri Lanka
Sri Lanka12.2016
Skills
- Management Skills
- Interpersonal Skills
- Marketing
- Negotiation
- Cash Management
- Leadership
- Task Delegation
- Product and service knowledge
- Employee Performance Evaluations
Certification
- Accredited Speechcrafter from the Toastmasters International Club
- Accredited as a Certified Operational Excellence individual for implementing production and quality driving techniques and increasing performance efficiency
Accomplishments
- Received multiple commendations from HSBC’s Asia Pacific Regional Head, Head of Business Services and other business leads for successful completion of projects for Sri Lanka and Maldives regions and also high-risk work for Bangladesh country ahead of deadline.
- Achieved Reward and recognition for going beyond in delivering performance standards to my department and team.
Languages
English
Professional
Sinhala
Professional
Hindi
Elementary
References
References available upon request.
Timeline
Admin/Cashier (Part Time)
White Rose Restaurant
03.2022 - 09.2022
Assistant Manager - Group Risk and Compliance
GTN Technologies
07.2020 - 03.2024
Assistant Manager - Compliance Operations
HSBC Electronic Data Processing Lanka Ltd
07.2011 - 10.2019
Marketing Executive
Colombo Communications Limited
10.2010 - 07.2011
Graduate Diploma - Business Management
BMS Institute
Diploma - Risk Compliance
Institute of Bankers of Sri Lanka
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