Motivated and results-driven professional with a Diploma in Business and currently pursuing a Hospitality Management program. Strong foundation in business management, customer service, and hospitality operations. Hands-on experience in communication, financial planning, and risk management. Skilled in developing strategic social media engagement plans, managing business resources, and enhancing customer experiences through effective service management and emotional intelligence. Expertise in budgeting, financial planning, project management, and development of workplace policies for sustainability. Critical thinking abilities to approach challenges with a solution-oriented mindset. Keen ability to identify and evaluate marketing opportunities while managing business risks and improving operational efficiency. Currently advancing expertise in hospitality management. Eager to apply knowledge and skills to contribute positively to organizations in the hospitality, retail, or broader business sectors. Adaptable, resourceful, and committed to continuous learning and improvement.
Key Skills & Areas of Expertise
A friendly and adaptable receptionist with 1 year of hands-on experience in the hospitality industry, providing exceptional customer service in both high-volume and high-pressure environments. Skilled in using hotel management software (Room Master) to manage reservations, check-ins/outs, guest inquiries, and billing. Known for a keen attention to detail and a proactive approach in anticipating guest needs to ensure a smooth and welcoming experience.
Proven ability to manage multiple tasks efficiently, from handling guest concerns to coordinating with team members and other departments to ensure seamless operations. Adept at resolving conflicts and problem-solving with a calm and positive demeanour, ensuring customer satisfaction even in challenging situations.
Highly adaptable and comfortable working in dynamic environments, with a flexible attitude toward working hours, including evenings, weekends, and public holidays. Open to part-time roles in hospitality, retail, and a variety of other sectors. Passionate about delivering top-quality service, contributing to team success, and continuously learning new skills to stay relevant in the workplace.
Key Skills & Attributes:
Extracurricular Achievements
Developed strong teamwork, strategic thinking, and resilience through rigorous training and competitive play.
Led by example, motivating teammates, organizing practice sessions, and contributing to team strategies for success in key matches.
Key Skills Developed