Summary
Overview
Work History
Education
Skills
Accomplishments
Language
Extracurricular Achievements Former Soccer and Football Player Competed in various levels from Inte
Timeline
Generic
Yehani Hirushika

Yehani Hirushika

Cheltenham

Summary

Motivated and results-driven professional with a Diploma in Business and currently pursuing a Hospitality Management program. Strong foundation in business management, customer service, and hospitality operations. Hands-on experience in communication, financial planning, and risk management. Skilled in developing strategic social media engagement plans, managing business resources, and enhancing customer experiences through effective service management and emotional intelligence. Expertise in budgeting, financial planning, project management, and development of workplace policies for sustainability. Critical thinking abilities to approach challenges with a solution-oriented mindset. Keen ability to identify and evaluate marketing opportunities while managing business risks and improving operational efficiency. Currently advancing expertise in hospitality management. Eager to apply knowledge and skills to contribute positively to organizations in the hospitality, retail, or broader business sectors. Adaptable, resourceful, and committed to continuous learning and improvement.


Key Skills & Areas of Expertise

  • Communication & Customer Relationship Management
  • Budgeting & Financial Planning
  • Social Media Strategy & Engagement
  • Project Management & Risk Management
  • Development of Policies for Sustainability
  • Critical Thinking & Problem Solving
  • Marketing Opportunities Evaluation
  • Business Resource Management
  • Emotional Intelligence & Team Leadership
  • Complex Document Design & Production

Overview

1
1
year of professional experience

Work History

Receptionist

Quality Hotel Carlton
11.2023 - 10.2024

A friendly and adaptable receptionist with 1 year of hands-on experience in the hospitality industry, providing exceptional customer service in both high-volume and high-pressure environments. Skilled in using hotel management software (Room Master) to manage reservations, check-ins/outs, guest inquiries, and billing. Known for a keen attention to detail and a proactive approach in anticipating guest needs to ensure a smooth and welcoming experience.

Proven ability to manage multiple tasks efficiently, from handling guest concerns to coordinating with team members and other departments to ensure seamless operations. Adept at resolving conflicts and problem-solving with a calm and positive demeanour, ensuring customer satisfaction even in challenging situations.

Highly adaptable and comfortable working in dynamic environments, with a flexible attitude toward working hours, including evenings, weekends, and public holidays. Open to part-time roles in hospitality, retail, and a variety of other sectors. Passionate about delivering top-quality service, contributing to team success, and continuously learning new skills to stay relevant in the workplace.


Key Skills & Attributes:

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Proficiency in Room Master hotel management software
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Experience handling cash and operating point-of-sale systems
  • Conflict resolution and problem-solving expertise
  • Team-oriented with a collaborative work ethic
  • Flexible and available for varied hours, including weekends and evenings

Education

Diploma - Business

RMIT University
Melbourne, VIC
07-2022

Skills

  • Organization skills
  • Time management
  • Customer and client relations
  • Mail handling
  • Documentation and reporting
  • Service-oriented mindset

Accomplishments

    Extracurricular Achievements

  • Former Soccer & Cricket Player Competed at various levels, from Inter-House tournaments to All-Island Championships, achieving notable placements and consistently performing at a high level in both sports.

    Developed strong teamwork, strategic thinking, and resilience through rigorous training and competitive play.

  • Captain of Soccer & Cricket Teams (3 years)Served as captain for both soccer and cricket teams for three consecutive years, demonstrating leadership, communication, and decision-making skills.

    Led by example, motivating teammates, organizing practice sessions, and contributing to team strategies for success in key matches.

  • School Colours Award (2 years)Awarded School Colours for two consecutive years in recognition of outstanding performance, leadership, and dedication in both soccer and cricket.

Language

English
Sinhala

Extracurricular Achievements Former Soccer and Football Player Competed in various levels from Inte

Key Skills Developed


  • Leadership: Led teams with a focus on motivation, teamwork, and achieving common goals.
  • Teamwork & Collaboration: Worked closely with teammates to drive team success, fostering a collaborative and positive environment.
  • Strategic Thinking & Decision Making: Developed tactical understanding of both sports, making decisions under pressure to benefit the team.
  • Time Management: Balanced academic commitments with intensive training and competition schedules, demonstrating strong time management and commitment.

Timeline

Receptionist

Quality Hotel Carlton
11.2023 - 10.2024

Diploma - Business

RMIT University
Yehani Hirushika